Rio Firefly 2.5 Wheelchair Power Attachment

Product Code
RIOFF125
The Rio Mobility Firefly 2.5 wheelchair handbike is the latest generation of our best selling wheelchair electric power add on. The latest model features a plethora of enhancements including a colour display with haptic touch feedback, new ... read more
Price
£2,998.80 £2,499.00

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Free delivery on all orders over £200 Excl. Islands & Scottish Highlands
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The  Firefly 2.5 wheelchair handbike is the latest generation of our best selling wheelchair electric power add on from Rio Mobility.   We are the appointed UK & Ireland importer and distributor for Rio Mobility.

The latest model features a plethora of enhancements including a colour display with haptic touch feedback, new lighting system, dual disc brake system, dual kickstands to make for easier transfers, new colours, Locking headset for parking and transfers, frame dock with double cam levers, new thumb throttles, new lightweight battery, new custom frame tubing shape which absorbs shock and vibration and new handlebar grip ends makes sure your hands stay put.

We kept all the core features of the original Rio Mobility Firefly 2.0 including its unique attachment system. It still attaches to the front of most rigid and folding frame wheelchairs and even some chairs with swing away legrests. The Firefly 2.5 frame is made from 6061 aluminium material making it very strong but lightweight. With a powerful 350 watts and 5 speed modes, Firefly 2.5 can take you up to 12 miles per hour & lower speeds allow you to manoeuvre around buildings and stores with ease. The new improved Lithium ion 36V, 7AH, 252 Wh Panasonic battery gives an extra long life and gives you an extended real-world range of up to 15 miles or more. An additional Battery pack may also be purchased if you wish to extend your range.  The battery lasts for over 3000 charge cycles, compared to only 500 cycles for a heavier lead-acid battery. 

The Rio Mobility Firefly 2.5 is easy to control and manoeuvre with dual disc brakes, reverse buttons and throttle all within easy reach. It can be driven both forward and in reverse giving the user maximum control in a variety of situations. Fitting the Firefly is quick and easy and once attached it can be adjusted to suit a variety of users including both children and adults. After the initial installation process is completed, the device latches on and off your wheelchair in seconds. The quick-release centre frame comes apart easily without tools for transportation in a car, plane, or for storage. We recommend you consult your healthcare professional to verify whether use of the Firefly is appropriate with your individual medical condition prior to purchase.

Home demonstration service

We highly recommend you try before you buy. This is an amazing bit of kit and we want to ensure you get the right product for your needs - so get in touch and request a home demonstration or come visit one of our showrooms. Please contact us to discuss compatibility with your current wheelchair. We recommend that you email us photos of your wheelchair so that we can help ascertain the compatibility with your wheelchair. There is an image in the gallery to help demonstrate this and you can download the frame compatibility guide from the Downloads section.   

Wheelchair Compatibility

The Rio Mobility Firefly 2.5 can attach to almost all wheelchairs including folding models provided they have fixed front footrest hangers. The Rio Mobility Firefly 2.5 is also compatible with some wheelchairs with 'swing away' front legs but please check with us prior to purchase.  It is compatible with wheelchairs with a seat width between 14" and 22".  For narrower wheelchairs - please see the document in the 'downloads' tab that shows how the frame can be made to be more narrow. For wheelchairs with a seat with of less than 12" then we can supply a custom built frame - just choose this option above. The handcycle attachment system can be mounted to frame tube diameters 22.2mm, 25.4mm, 28.6mm, 30mm, 31.8mm and 34.9mm (7/8", 1", 1 1/8", 1.2", 1 1/4", 1 3/8”). We also offer alternative brackets to fit oval shaped tubing like that found on the Quickie Helium ,Xenon and Q7 models. These are available as an accessory option. The standard pack includes both a set of 1.25 inch clamps and a selection of shim sizes to reduce the clamp down to fit other sizes.  The shim pack includes 4 x 1.25 inch Clamps,4 x small shims,4 x medium shims & 4 x large shims.    Please refer to the FAQs tab for further shim advice.

Key features

  • Clips on and off your existing wheelchair in seconds
  • Fits to folding and rigid frame wheelchairs
  • Go twice the speed of a power wheelchair where allowed
  • Takes you anywhere you want, including hills and over grass
  • Loads easily in any car
  • Maximum user weight 115kg
  • Flight friendly Panasonic Lithium Battery 
  • Choice of Road or offroad 3” wide Tyre
  • Full Color Display TFT color display w/ haptic touch feedback
  • Dual Lights One to see, one to be seen, point either up or down
  • Dual Disc brakes - Easy adjustment & more stopping power
  • Dual Kickstands to make for easier transfers
  • Locking headset for parking & transfers
  • Custom frame tubing shape absorbs shock and vibration

Speed

  • Top speed is 12 mph / 19 kmph
  • Speed limiter included in the Colour Display

Power

  • Battery: lithium ion, Panasonic GA cells, 36 volt * 7 amp hours = 252 watt hours
  • Battery Range: >15 miles/24 km
  • New compact charger: 36V, 2A output (UL, AUS & CE)
  • New upgraded 3 pin charging port
  • Charging Time: 3 hours if battery is fully discharged
  • Battery has a USB-A charging port and is essentially mobile device power bank
  • Motor: 350W, 36V geared, brushless hub motor w/ reinforced hybrid nylon/ steel gears
  • Motor wire: exits from the axle at the frame instead of the axle end to reduce wire damage
  • Motor rim: integrated wide rim to match the wide tire profile for maximum traction

Brakes

  • Dual 140mm rotor disc brakes  
  • Brake lever: one locking lever, one with integrated bell
  • Mirrored dual-pull brake calipers for easy adjustments and even pad wear - an industry first!
  • Disc brake pads with cooling fins

Shims

What clamp and shim should I choose?

Frame tube size |Clamp | Shim

  • 2.5" Clamp only no shims required
  • 2" Clamp + 1 x extra small shim ( thinnest shim )
  • 1 1/8" Clamp + small shim
  • 1" Clamp + medium shim
  • 7/8" tube Clamp + large shim ( thickest shim )

Speed & Local Highway Regulations

The Firefly cannot to be used on the public roads in the UK as it doesn't meet the requirements of the British highway regulations. The Firefly is capable of 12 mph but please note that the legal speed limit for using such a device in public places is 4mph in the UK. A programmable speed limiter is fitted as standard and the speed should be limited to comply with local legislation. It is also advisable to limit the top speed for more vulnerable users including young children.

UK Wheelchair Services

If your chair was issued to you on loan from your local wheelchair services, it is important you check that they approve the fitting of a Firefly to their wheelchair before you place an order. Some wheelchair services prohibit the modification of chairs in any way as part of the condition of loan.

Firefly on Children's Wheelchairs

Firefly is designed to be easy to use by a wide range of age groups with the appropriate motor skills, spacial and danger awareness and cognitive function. We can supply a smaller frame for use on children's wheelchairs. This is suitable for wheelchairs that are between 10" and 12" wide. Call us on 028 92 677077 for a chat about this if needed. For children under 14 resident in the UK you must opt in for the speed limited control box option to limit top speed to 4 MPH.  Children under 14 should be supervised by a responsible adult at all times whilst operating their Firefly.  As a rule of thumb, the Firefly wheelchair attachment is not suitable for users under 10 years old.     

Access to Work scheme

Previous customers have used the Access to Work scheme to fund their Firefly. You can call us on 028 92 677 077 for more info about this option.

Airline Information

Access the manufacturer's Air Worthiness certificates from the Downloads tab . Contact your airline prior to travelling however rather than simply relying on these documents as various airlines have differing policies.

Manufacturer's Warranty

Your Firefly comes with a 1 year warranty. The battery has a 3 month warranty and is subject to you retaining a charge of between 20-80%. You must check this charge level if not using your Firefly to ensure it remains in optimum condition. We advise keeping the battery charge at between 20-80% for the lifetime of the product.

General Maintenance

Just like a bicycle, the Firefly also requires basic ongoing maintenance and safety checks to keep you safe out on the road.  Please remember to check your motor's axle nuts at least every 3-6 months to ensure they are tight. If they are loose, they should be tightened using either an 18mm box wrench, 18mm socket & ratchet or at the very least a large adjustable wrench. The correct torque value is 40Nm. Any bike shop can do this process if you are not comfortable doing so.  If you are getting a flat tire changed at a shop, then please let the mechanic know the torque value of 40Nm as standard bicycle axle nuts are tightened much less than our motor. 

Speed

  • Top speed is 12 mph / 19 kmph
  • Speed limiter included in the Colour Display

Power

  • Battery: lithium ion, Panasonic GA cells, 36 volt * 7 amp hours = 252 watt hours
  • Battery Range: >15 miles/24 km
  • New compact charger: 36V, 2A output (UL, AUS & CE)
  • New upgraded 3 pin charging port
  • Charging Time: 3 hours if battery is fully discharged
  • Battery has a USB-A charging port and is essentially mobile device power bank
  • Motor: 350W, 36V geared, brushless hub motor w/ reinforced hybrid nylon/ steel gears
  • Motor wire: exits from the axle at the frame instead of the axle end to reduce wire damage
  • Motor rim: integrated wide rim to match the wide tire profile for maximum traction

Brakes

  • Dual 140mm rotor disc brakes  
  • Brake lever: one locking lever, one with integrated bell
  • Mirrored dual-pull brake calipers for easy adjustments and even pad wear - an industry first!
  • Disc brake pads with cooling fins

Frame and Components

  • Frame custom extruded shape Aluminum 6061-T6
  • Custom shape reduces riding vibration while increasing strength
  • Matching stem profile with frame shim insert (allows for smooth handlebar height adjustment)
  • Tire: oversize 12.5″ X 3.0″ (75-203)
  • Split fender mud guard: matches the wide tire profile and is very durable
  • Dual -10 lux LED Light System (one light to see the road, one light to be seen by oncoming traffic)
  • Locking headset for easier transfers and easy upright storage
  • All threaded quick release connectors ensure your components stay connected during transport
  • Ergonomic handlebar grips with bar ends make sure your hands stay in place!
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Standard Delivery - Free on all Orders over £200 ex VAT *

We offer free courier delivery service on all orders over £200.00 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands.*)  Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group.  These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this. Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.  Orders under £200.00 are subject to a local area delivery charge as follows:

  • Mainland England, Scotland and Wales £6.80 plus VAT
  • Northern Ireland £4.99 plus VAT
  • Republic of Ireland £7.35 plus VAT

Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.

Enhanced Delivery and Installation Service 

This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment. Please note that this option will take longer than the standard delivery service due to availability of engineers in your area. Approximate expected delivery time for enhanced delivery will be around two weeks from the date of order but can be longer on occasion. It may also be delivered quicker if circumstances allow. Should you proceed with this option, one of our team will contact you to advise delivery date. Enhanced Delivery & Installation includes:

  • Delivery of your order into your home by competent personnel
  • Unpacking and assembly of your order
  • Adjustment of the equipment to your needs
  • A full demonstration on the safe use of your item
  • Removal of all packaging

This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. We recommend this option for customers purchasing Mobility scooters particularly larger ones, Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts. This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands. The enhanced delivery option is not eligible for refund once the service has been fulfilled. If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.

Enhanced delivery and installation services.  Cick the relevant links below for pricing or to add to basket

Installation and Plumbing

Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.

Delivery Of Your Order

We offer a nationwide service in the UK and the Republic Of Ireland. Customers requiring delivery to areas outside these zones will be contacted as an alternative carriage charge will apply. We will always do our best to minimize such costs. We aim to deliver within 7 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date. Some specialised and large items such as certain powered chairs and riser recliner chairs can take up to 14 working days to deliver. If any item is out of stock at the time of ordering we will telephone and email you. You will have the option to wait, choose another product or to cancel your order.  You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods.  If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours.

Returns Policy and Returns Procedure

Business to Business Transactions

B2B customers must take responsibility for ordering the correct items for their needs as we do not offer returns or refunds on any B2B transactions which are exempt from the Consumer Contracts Regulations. 

Business to Consumer Transactions

We hope that the product you receive meets your requirements completely but in the unlikely event of wanting to return an item, the following information applies. John Preston Healthcare offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. Your statutory rights are not affected. To exercise this right you must download the Returns Request Form that can be downloaded here or at the bottom of this page. Please follow the instructions detailed within this form.  The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. In all instances a completed returns form must accompany the goods and include your Authorised Returns Number that we will provide you with. Where goods are manufactured to order, made to measure or bespoke for example bespoke riser recliner chairs, bespoke power chairs, made to measure wheelchairs, special needs buggies, these items cannot be returned.  For obvious hygiene reasons, we regret we cannot accept the return of underwear, bath safety products, toilet seats, commodes, bathing slings, single patient use medical devices such as Repose pressure area care devices and single patient use slide sheets, and such similar items.   We also do not accept returns of any made to order, bespoke products. Your statutory rights are not affected. Please contact us if you require any further information about returns. 

All products must be returned complete, unused, in an undamaged state and in their original packaging where possible. If products are not returned in their original condition on return, John Preston Healthcare reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to John Preston & Co (Belfast).  Please note that where an enhanced delivery service has been used, delivery charges will not be refunded once delivery has been made. You must return the item in undamaged and unused condition in the original packaging and ensure the item is packed securely in order to avoid damage during transit. We will inspect the item promptly after its return to us and if the item is undamaged, you will receive a refund within 30 days. Should there be any damage to the item caused by you or due to unsatisfactory packaging used by you, we reserve the right to charge for any replacement parts necessary to ensure goods are returned to as new condition. The cost of returning any unwanted but otherwise satisfactory items is entirely at your own expense.   Your statutory rights are not affected.

Cancellation of orders not yet delivered

If you change your mind before your order have been dispatched, you can request a cancellation by calling 028 92 67 70 77 or by emailing weborders@johnpreston.co.uk. If the order has already been despatched & you are too late to request a cancellation, you may still request a return in accordance with the above returns procedure.   Any item that is made to order or bespoke in any way cannot be cancelled once your order has been placed.

Guarantees and warranties

In addition to your statutory rights, all products sold by us have a manufacturer’s warranty of a minimum of 12 months which covers the cost of replacement parts in the event of manufacturing or material faults. The cost of any labour is not included in any warranty and for customers requiring at home warranty service including labour provision should opt in for our Gold Service.  Where a part requires either replacement or repair the item (or part) is to be shipped back to source at the customers expense unless Gold service has been paid for at time of purchase. Warranties on scooters and wheelchairs do not cover serviceable or consumable items such as batteries, bulbs, worn or punctured tyres. Such items will be charged for separately. Please contact us for further details.  For certain products we can provide an annual service at an additional cost. Please contact us for further details if your purchase requires servicing or repair or you wish to arrange an annual service contract.  Should you encounter a problem with your purchase within the warranty period please contact us. We will require your purchase to be returned to us for inspection and any necessary repair.

Disclaimers

All goods are purchased from us at the request of the purchaser. We cannot and do not offer medical or clinical advice. We offer guidance only about the functionality and the suitability of products based on the information you give us. We want to provide you with the most suitable product for your needs.  We believe that selecting the correct product is of great importance. If you remain in any doubt as to the suitability of a product for your needs, we suggest that you seek the advice of a qualified Occupational Therapist or Health Professional before confirming your purchase. All images shown on the site are for demonstration purposes only and may not necessarily show the actual product that you will receive. Please read the product description thoroughly as this will give the correct product details.

About your rights as a consumer and how we will deal with your complaints and the return of items you purchase:

Your rights as a consumer are protected by the Consumer Rights Act (2015).  We are proud to be a member of the BHTA and have signed up to their code of practice along with happily participating in their complaints and mediation process if required. Our Complaints Procedure is detailed below and should this process not satisfy you then you can contact the BHTA -click here for their website – and request mediation.   We will only sell goods that are of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:

  • Fitness for all the purposes for which goods of that kind are usually supplied
  • Appearance and finish
  • Freedom from minor defects
  • Safety
  • Durability

In assessing quality, all relevant circumstances will be considered, including price, description, and advertising that we commission.

Any goods will also be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose, match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed.   All goods must be installed correctly, where installation has been agreed as part of the contract

Consumer Rights Act 2015 – Consumer Rights Summary

1: Goods bought in our showroom / shop:

What Are Your Consumer Rights?  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get an immediate refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

You do not have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help in-store. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

2: Services paid for in our showroom / shop: What Are Your Consumer Rights?

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

3: Goods ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • Up to 14 days: After receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get a refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Services ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • In most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  • If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Digital content - What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • You have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
  • The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06


Download Returns Form

 

 

First Senior are experts in helping you protect the equipment that gives you a better quality of life. They provide high quality, specialist insurance policies at affordable prices for mobility and disability equipment. We are an Appointed Representative of First Senior Insurance. We can discuss the benefits of the insurance further if you have any questions but the key benefits are listed below.

5 Star Insurance

  • Accidental Damage Cover
  • Fire Damage Cover
  • Flood Damage Cover
  • Loss or damage caused by theft or attempted theft
  • Storm Damage Cover
  • 45 Day world-wide cover
  • Public liability up to £2 million
  • Temporary cover to loan equipment of similar value whilst your product is with the dealer/manufacturer
  • ‘Get-you-home’ expenses following an accident
  • New for old replacement if the damage exceeds 60% of the replacement value during the first 3 years, assuming product is new
  • No excess
  • Carer contingent liability
  • Temporary hire costs cover
  • Personal Injury benefit up to £2000
  • Personal effects covered up to £250
  • Loss of Key Cover up to £50
  • Any Driver

24/7 Roadside Recovery

  • An exclusive recovery service provides assistance following electrical or mechanical breakdown of your vehicle. Immobilisation of your vehicle as a result of an accident, tyre puncture, flat battery, vandalism or attempted theft.
  • Gets you and your vehicle back to your home address up to a maximum of 20 miles.
  • Gets you and your vehicle back to your temporary address (or holiday home) up to a maximum of 20miles as long as the address is in the UK.
  • A maximum of 6 call outs per year.
  • Service available 24 hours a day - 7 days a week.
  • Coverage throughout the UK including Northern Ireland, the Isle of Man and the Channel Islands.

Extended Warranty

  • Cover for new & used products against unforeseen electrical and mechanical failure when the manufacturer’s warranty has expired. All relevant call out charges, labour and parts costs are covered.
  • Multiple durations available.

Call us on 028 9267 7077 or visit our showroom for more information or Click here to purchase directly from First Seniors Website  

John Preston & Co (Belfast) Ltd, Firm Reference Number 506660, is an Appointed Representative of First Senior Insurance and First Senior Finance. First Senior Insurance is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 308478. First Senior Insurance Services Ltd is registered in England and Wales. Company Registration Number 3504591. Registered Office: Unit 2 Cotswold Business Park, Millfield Lane, Caddington Bedfordshire, LU1 4AR.

Manufacturer's Product Warranty

Most of the equipment listed on our website comes with a 12 month manufacturer's warranty against manufacturing faults. Please refer to individual listings for specific manufacturer warranty information or call us on 028 92 67 70 77 if required. Should a fault develop within the manufacturer warranty period which is found to be as a result of a manufacturing defect, the manufacturer will supply replacement parts free of charge. Some manufacturers offer longer warranty terms and some offer less terms on specific consumables such as batteries. Wear and tear items and consumables are not covered by the manufacturers warranty. The manufacturer usually includes their warranty terms in their user manual. If in doubt please ask.

As standard, parts will be supplied under warranty free of charge but labour charges will apply if you are unable to replace the part yourself. Labour and call out charge information can be provided by phone on 028 92 67 70 77. We strongly advise all customers to retain the product packagaing so that it can be used if the product needs to be sent for repair at one of our Service Centres. Customers should also note that all efforts will be made to resolve any issues in a swift and efficient manner but we do not provide an emergency on-call service.

Enhanced Warranty Support £125.00 Inc VAT

If you are considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist or electric profiling beds then you may wish to consider taking out our optional 12 Months Enhanced Warranty Support. As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our “12 Months Enhanced Warranty Support " which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution. If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour.

If you don’t opt in to this service, we can either dispatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit. This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse. In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.

Our vast range of products includes many popular and common solutions along with many specialised and sophisticated bespoke products. We know that peace of mind is important for any user or customer so we try and provide all product warranty information. If you require specific warranty information on any product in our range just call us on 028 92 67 70 77 or make an enquiry on the product page itself online.

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