Delivery
Standard Delivery - Free on all Orders over £99 ex VAT *
We aim to deliver the majority of products offered for sale on this website within 3-7 days of ordering. Most items are dispatched using either Royal Mail or a recognised national courier service. In order to allow us to offer an extensive range, we have agreements in place with our suppliers to deliver products directly to you from them. This may mean that when ordering multiple products from John Preston as part of one order, these products may be delivered separately by different methods. Note, only one delivery charge (if applicable) will be made for an order even if it is for multiple products.
We offer free courier delivery service on all orders over £99 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands.*) Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group. These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this. Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought. Orders under £99 are subject to a local area delivery charge.
Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.
Enhanced Delivery Options
Our enhanced delivery options are white glove delivery and assembly service & is available throughout the UK excluding the Scottish Highlands and all Islands The enhanced delivery option is not eligible for refund once the service has been fulfilled.
Enhanced Delivery to Room of Choice
Available on certain larger products, our trusted partners will deliver your item and unbox to a room of your choosing in 5–7 working days. This delivery service does not include assembly or removal of packaging.
For larger items such as profiling beds, road scooters or hoists, choose our XL Services
Enhanced Delivery and Assembly Service
This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. We recommend this option for customers purchasing Mobility scooters particularly larger ones, Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and some bath lifts. If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.
Please note that for installation services out of our scope for our own team we may outsource this service to a 3rd party logistics specialist. Both services are subject to scheduling and availability and will increase lead times compared to our standard shipping methods by courier / haulage company. Please contact us prior to placing an order for enhanced delivery for an estimate of time frame for enhanced delivery options in your post code as this will vary depending on who is carrying out the service and their schedule.
Enhanced Delivery & Assembly includes
- Delivery of your order into your home by competent personnel
- Unpacking and assembly of your order
- Adjustment of the equipment to your needs
- A full demonstration on the safe use of your item
- Removal of all packaging.
Enhanced Delivery & Assembly with 12 Month at Home Warranty Support
For total peace of mind, we offer a combined enhanced delivery and assembly service with a 12 month At Home warranty support, ensuring your product is delivered, installed and assembled with along with warranty support which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one.
Click the relevant links below for pricing or to add to basket
For larger items such as profiling beds, road scooters or hoists, choose our XL Services
- Enhanced Delivery & Assembly XL
- Enhanced Delivery & Assembly with 12 Month at Home Warranty Support XL
Installation and Plumbing
Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please be advised we do not offer this service and customers must source and appoint their own professional tradesperson.
Delivery Of Your Order
We offer a nationwide service in the UK and the Republic Of Ireland. Customers requiring delivery to areas outside these zones will be contacted as an alternative carriage charge will apply. We will always do our best to minimize such costs. We aim to deliver within 7 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date. Some specialised and large items such as certain powered chairs and riser recliner chairs can take up to 14 working days to deliver. If any item is out of stock at the time of ordering we will telephone and email you. You will have the option to wait, choose another product or to cancel your order. You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods. If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours