Whiteglove Delivery, Assembly & At Home Warranty Support- Ultimate Alternative to Doorstep delivery 

For total peace of mind, we offer a combined enhanced delivery and assembly service with a 12 month At Home warranty support, ensuring your product is delivered, installed and assembled with along with warranty support  which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. 

This enhanced delivery option is a white glove delivery and installation service & is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands The enhanced delivery option is not eligible for refund once the service has been fulfilled. This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option..   

Enhanced Delivery & Assembly includes

• Delivery of your order into your home by competent personnel
• Unpacking and assembly of your order
• Adjustment of the equipment to your needs
• A full demonstration on the safe use of your item
• Removal of all packaging.

Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution.   If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour.  If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit.   

This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse.  In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.

What type of equipment can be delviered using this service?

This service can be used for  walkers, Rollators, bathlifts, manual and electric wheelchairs, travel size modility scooters, Rise and recline chairs, high back chairs, patient hoists and transfer aids.

Which equipment cannot be delivered using this service?

For larger items of equipment like pavement size and road size scooters, Adjustable beds, and medical couches customers should select the XL service.