Enhanced Delivery & Assembly Service XL Goods with 12 Months At Home Warranty Support

For total peace of mind, we offer a combined Enhanced Delivery & Assembly Service with 12 Months At Home Warranty Support for oversized items & 12 Months At Home Warranty Support, ensuring your product is delivered, installed and assembled with along with warranty support  which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. 

This enhanced delivery option is a white glove delivery and installation service & is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands The enhanced delivery option is not eligible for refund once the service has been fulfilled. This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. We recommend this option for customers purchasing Mobility scooters particularly larger ones,  Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and some bath lifts.   

Please note that for installation services out of our scope for our own team we may outsource this service to a 3rd party logistics specialist.    Both services are subject to scheduling and availability and will increase lead times compared to our standard shipping methods by courier / haulage company.  Please contact us prior to placing an order for enhanced delivery for an estimate of time frame for enhanced delivery options in your post code as this will vary depending on who is carrying out the service and their schedule.

Enhanced Delivery & Assembly includes

• Delivery of your order into your home
• Unpacking and assembly of your order
• Adjustment of the equipment to your needs
• A full demonstration on the safe use of your item
• Removal of all packaging.

Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution.   If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour.  If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit.   

This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse.  In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.