Call Us : 028 9267 7077

Free delivery on all orders over £100 Excl. Islands and Scottish Highlands

INC VAT EX VAT

The Boston is ideal as part of a 24-hour postural care programme. It has been prescribed for clients that require intensive care such as, Parkinson’s, Multiple Sclerosis and or for those with life limiting conditions.

With some client conditions it has helped to reduce agitation, increased their levels of interaction and engagement in activities and provided them the opportunity to sleep in deep comfort. However, the Boston is equally at home being used as a general porter chair.

The Boston is ideal for life limiting conditions, palliative care, deteriorating conditions and those clients with have issues with agitation and wandering:

  • Parkinson’s Disease
  • Motor Neurone disease
  • Dementia
  • Multiple diagnoses

Both reclining and tilt systems can provide pressure relief, increase circulation, improve head, neck and trunk control, improve functional posture and positioning, support safe transfers by various means and minimise variations / fluctuations in the client’s muscular control. Tilt and recline systems work predominantly by moving the persons centre of gravity which whilst maintaining posture and ergonomic support allows the pannus to be redistributed. This can be used to alleviate pressure, help the respiratory system and allow access for specific skin care tasks.

The backrest and leg rest can be adjusted separately providing a further range of back and leg combinations to support improved posture and pressure management, particularly aiding the amount of hip flexion.

Couple this with the angle and height adjustable footplate and this makes the Boston chair a highly versatile and comfortable pressure management porter.

The chair can be used with either a mobile or overhead hoist to support safe moving and handling techniques for carers.

Mechanisms

The Boston comes in either an electric or manual model.  The features are the same for both models except that the electric model comes with a rechargeable battery pack as standard and a handset that will operate the main movements of the chair which are the Independent Tilt in Space, Backrest Recline and Leg Rest adjustments. All other adjustments / movements are operated manually on both models.

Both models come with:

  • Independently operated Tilt in Space (manual or electric operation)
  • Independently operated Backrest Recline (manual or electric operation)
  • Independently operated Leg Rest (manual or electric operation)

 Pressure Management Back Cushions

  • There is a choice of eight interchangeable and adjustable pressure management back cushions that enable the chair to be adapted to a single user’s changing needs or to adapt the chair to another user. This ensures greater longevity of its usage.
  • In addition, all cushions can be repositioned to suit a user’s individual seating preferences and fibres added or removed from fibre filled cushions to adjust firmness. Covers can also be removed for cleaning.

Pressure Management Seat Cushions

  • There is a choice of six interchangeable seat cushions each with different pressure management features. You can purchase one or more cushions to support the different needs of individuals who may use this chair.
  • Cushions and covers are removable for cleaning and replacement.  With all these seat cushions we recommend a fabric with four way stretch properties to aid reduction of shear and friction. See Seat Cushion Section for more details.

Ease Of Movement - Push Handle And Wing Handles

The Boston is designed to be extremely easy to push and manoeuvre. Whilst the Boston comes with the traditional heavy-duty push bar it also comes with additional easy to grip wing handles, providing a sturdy and comfortable hold, with the handles shaped and positioned to suit carers of different heights. These handles allow the chair to be easily moved and positioned even when an individual is in a fully reclined position.

Four Heavy Duty Large Lockable Castors
The Boston comes with four heavy duty lockable castors designed to easily glide over low profile carpets, wooden and vinyl flooring.

Pocket On Rear For Client Documentation
A pocket on the back of the chair can be used to keep the client’s papers or chair user instructions.

Padded Seat Chaise Cover
The Boston benefits from a single, full cover over the whole of the seat. This chaise, which is attached to the seat cushion, reduces the risk of pressure areas developing due to pinch points and shear and friction when the chair reclines. The chaise/seat cover can be removed for cleaning and replacement.

D-Rings

The Boston comes with D-rings fitted as standard enabling easy fitting of a lap strap and pad.

Rechargeable Battery System (Electric Model)

The Boston comes with a rechargeable battery system (20 Cycle back-up system) as standard allowing for mains free usage. It enables up to 20 chair adjustments. Full user instructions can be found in your user manual – please read carefully before using the chair and the 20 cycle back up.


The following features can be purchased to enhance the functionality of the chair.

 Seat Depth Adjustment

The Boston has the option to alter the seat depth with a choice of two sets of detachable adjuster pads, 25.4mm (1”) or 50.8mm (2”).  Any number of pairs of these can be purchased.  The covers can be removed for cleaning or replacement.

The seat depth should be long enough to support the upper part of the legs whilst allowing the back to rest comfortably on the backrest. If the seat is too long the user is likely to slouch in the chair to get their feet on the floor, which puts extra pressure on their lower spine, if too short it will cause additional pressure on the thighs risking potential skin breakdown.

 Height and Angle Adjustable Footplate

A height and angle adjustable footplate allows for an additional range of support positions. The footplate can also be removed or flipped up to allow uninterrupted access with a hoist. The footplate has a removable cover for replacement or cleaning.

Angle Adjustment

The footplate has four positions to accommodate for fixed flexion and to maintain the foot position for users with drop foot. It can be folded up against the leg rest if required. It is easy to change the position by simply using the pull strap on the right-hand side of the base of the footplate to engage the locking pin.

Height and Angle Adjustable Footplate

Easily adjusted using the locking pin at the back of the footplate the seat height to footplate range is 432mm to 584mm, (17” to 23”).

Wedge Adjustment Blockers

Wedge adjustment blockers are available with all our back cushions on the Boston. The blockers fit behind the cushions allowing the carer to change the level of support and adapt the back for a user’s changing needs. Available in two sizes 50.8mm (2”) and 76.2mm (3”) depth. Any number of these can be purchased. The covers can be removed for cleaning or replacement.

Padded Detachable Footrest Pad

The footrest pad can be simply secured to the footplate providing the user with a softer and deeper cushion support. Available in three sizes – 25.4mm, 50.8mm and 76.2mm (2”, 3” and 4”).  Any number of these can be purchased.  The cover can be removed for cleaning or replacement.

Lap Strap and Pad

A lap strap that can be easily shortened or lengthened and which has a quick release clip can be purchased. This is a lap strap and not a pelvic positioner and should never be used for restraining purposes.

Headrests

There are five headrests to choose from, all of which come with a Velcro tab allowing them to fit over the top cushions. For further details on each of these options please refer to the Headrest Cushion Section.

  • Head roll
  • Small head pillow
  • Small profile headrest
  • Large profile headrest
  • Midline headrest

Independent Tilt In Space (TIS)

The Independent Tilt in Space works to counteract the effect of the person’s pannus. By having control over the angle of tilt you can adjust that person’s centre of gravity’ making them feel more comfortable, supporting the pannus, and reducing the feeling that they are being dragged forward by external forces.

The TIS movement allows the seat to back angle to remain the same whilst the whole seating system is tilted backwards, which means that the angle of the hips, knees and ankles are not affected during this movement. It also reduces the weight on the Ischial Tuberosities and redistributes the weight through the back.  This constant back angle prevents shear and friction during movement.

This feature can also help when moving someone in a hoist and can support better pelvic positioning by optimising the use of gravity to position the user in the optimal position.

Independent Backrest Recline

The Independent Backrest Recline allows the person to maintain flexibility over their body’s position, particularly the amount of hip flexion, enabling them to maximise comfort as well as managing health needs.  This unique feature allows the angle at which the TIS operates to be changed at any time.

The backrest can be independently reclined providing a range of back angles allowing for optimal position for comfort. The angle range is 108 – 165 degrees.  The range of positions that this allows, coupled with the Independent Leg Rest adjustment can include the Trendelenburg position.

Independent Leg Rest Adjustment

The leg rest on the Boston has been designed slightly longer to support good positioning of the legs. It also has a gentle profile shape to support the legs from slipping from the leg rest and reduces the risks associated with individuals crossing their legs.

The leg rest angle can be changed independently and can move 90° degrees from the standard seating position.  Please note that on the manual chair the leg rest can be adjusted using the lever on the side of the chair as illustrated.

Overall Weight Limits

The Boston comes as standard with an overall weight limit of 159 kg (25 stone) and with a maximum leg rest weight limit of 57 kg (9 stone).

Seat Cushion Weight Limits

The overall weight limited will be restricted when certain pressure management seat cushions such as the Airform and Celliform cushions are selected. Details of these can be found in the Seat Cushion Section. The maximum leg rest weight limit is not affected by the seat cushion selection and will always remain at 57 kg (9 stone).

 

Small

Medium

Large

Seat Height

635mm (25")

635mm (25")

635mm (25")

Seat Width

457mm (18”)

508mm (20")

559mm (22")

Seat Depth

508mm (20")

508mm (20")

508mm (20")

Arm Height

178mm (7")

178mm (7")

178mm (7")

Overall Height

1270mm (50")

1270mm (50")

1270mm (50")

Overall Height

724mm (28.5")

775mm (30.5")

826mm (32.5")

Overall Depth

826mm (32.5")

927mm (36.5")

927mm (36.5")

 Backrest Cushion Options

There is a choice of eight interchangeable pressure management back cushions that enable the chair to be adapted to a single user’s changing needs or to adapt the chair to another user. This ensures greater longevity of its usage.

In addition, all cushions can be repositioned to suit a user’s individual seating preferences and fibres added or removed from fibre filled cushions to adjust firmness. Covers can also be removed for cleaning and replacement.

Waterfall

Individual fibre filled waterfall cushions, each of which are fully adjustable to accommodate maximum postural support. The waterfall back can be useful for those with mild Kyphosis, Scoliosis and reduced muscle mass on their back. 

Waterfall Lateral

The central cushion in this soft fibre filled waterfall back comes with in-built lateral supports which can provide some trunk support for those who have limited trunk control or balance, useful for those with early stages of neurological conditions such as MS or a Stroke survivor with limited residual impairments. 

Large Profile Headrest With Waterfall

The profile headrest conforms to the head and shoulders which can be useful for individuals with limited neck control with the waterfall back providing soft adjustable lumbar support.

Comfort Lateral

Soft fibre filled back with lateral support, which can be useful for those who have limited trunk control or balance. It can be useful for those with early stages of neurological conditions such as MS or a Stroke survivor.

Large Profile Headrest With Comfort Lateral

This back offers soft fibre filled cushions to provide head, shoulder and trunk support, which can be useful for older users who have lost some muscle control, supporting them in a good postural position with the head in a neutral position. This back can also be useful for early stages of neurological conditions to maintain good positioning without restricting activities.

Support Lateral

A foam filled back providing firmer lateral support with a soft fibre filled headrest. The firm lateral support maintains midline trunk alignment which can be useful for those post Stroke or early to mid-stages of neurological conditions. 

Large Profile Headrest With Support Lateral

Firm foam lateral back cushion with soft fibre filled profile headrest can provide support for those who have limited trunk control or balance. The profile headrest can provide support to keep the head in good midline alignment which can be useful for those with early stages of neurological conditions such as MS or a Stroke survivor with limited residual impairments. 

Double Comfort Lateral

Deep filled contoured back cushions provide lateral postural support for improved comfort and positioning, making this chair useful for any individual with painful joints and where any movement is painful with conditions such as Rheumatoid Arthritis, Ehlers-Danlos syndrome or neurological conditions. This back could also benefit palliative care, supporting those with life-limiting conditions.

Pressure Relieving Seat Cushions

There is a choice of six seat cushions each with different pressure management features. It can be removed and interchanged with one of the other seat cushion options.

You can purchase one or more cushions to support the different needs of individuals who may use this chair. Cushions and covers are removable for cleaning and replacement.

With all pressure management seat cushions, we recommend a fabric with four way stretch properties to aid the reduction of shear and friction.

Viscoform

For those who have good posture and mobility but are seated for greater than one hour at a time and require pressure relief and supported comfort. This cushion has a high-density foam base which offers a supportive and firm seat base with a top layer of memory foam to allow immersion into the cushion, giving stability and a large surface area to reduce pressure levels. 

Foamaform

For those who have good core stability and posture, are sitting for more than one hour at a time and require low to medium pressure relief combined with a high level of comfort. This cushion has different layers of high-density foam, offering a supportive seat base which allows the user’s bottom to be immersed into the cushion. It provides stability, a large surface area reducing pressure levels and a high level of personal comfort. 

Celliform

For those sitting for long periods with specific comfort issues such as a high risk of pressure sores. Gelacell has a unique cell matrix that distributes pressure across the contact area, as it contours and yields in response to weight redistribution. Gelacell absorbs body heat, reducing the risk of creating an environment that could increase pressure risks, the grid design also encourages air circulation. Gelacell is clinically tested and passes all dermatological tests for skin contact.

Maximum weight of user 127 kg (20 stone) 

Liquiform

For those who have good posture and mobility but sit for long periods of time and require pressure relief and supported comfort. Recommended for people with limited muscle bulk or at risk of excessive weight loss. This cushion has a high-density foam which offers a supportive and firm seat base. The foam is topped with a fluid liquid gel in a soft silicone cover which provides a high level of pressure relief. The liquid gel helps to dissipate heat and constantly adapts to the user’s movement. 

Coolform

For those sitting for long periods with specific comfort issues such as a high risk of pressure sores. This cushion uses the latest medical grade silicone gel technology allowing pressure to be evenly distributed. The gel conforms to the shape of the body and equalises to body temperature. The gel cells allow air to flow easily and Coolform is totally odourless and hypoallergenic. 

Airform

For those who currently have or who are at high risk of pressure sores. Users need to have good pelvic stability and core trunk strength to accommodate the air pressure changes. The Airform has three manual air cushions under a layer of memory foam. The cushion provides all the benefit of an air cushion without the sensation of alternating changes in air pressure.

Minimum weight of user 40 kg (6 stone 4lbs)
Maximum weight of user 127 kg (20 stone)

Headrests

There is a choice of 5 detachable headrests all attached with a velcro tab.

Head Roll

The head roll is useful to reduce depth for anyone with reduced neck extension or needing to keep their head in a neutral position for tasks such as eating or drinking whilst maximising comfort and reducing effort.

Small Head Pillow

The small head pillow provides additional comfort for those who may require a softer surface to rest on whilst stopping hyper-extension at the neck when reclined or tilted.

Small Profile Headrest

Similar to the large profile headrest but support is focused more on the head and neck.

Large Profile Headrest

This headrest provides a combination of lateral support at the head, neck and shoulders whilst offering additional comfort and reducing neck extension.

Midline Headrest

The midline headrest provides postural support for those with some form of midline deficit, following a stroke resulting in proprioceptive deficit or unilateral neglect for example. It is also useful for those with reduced lateral muscle strength or tolerance (such as sternocleinomastoid).

 

You're reviewing: Repose Boston Chair

Previous questions

No Questions Found.


Standard Delivery - Free on all Orders over £100 ex VAT *


We offer free courier delivery service on all orders over £100.00 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands*)

Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group.

These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this.

Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.

Orders under £100.00 are subject to a local area delivery charge as follows:

  • Mainland England, Scotland and Wales £10.20 inc VAT
  • Northern Ireland £4.00 Inc VAT
  • Republic of Ireland £5.60 inc VAT

Postage to Europe, by Courier, Express delivery to Europe by road:

Zone 1 - Belgium, France, Germany, Luxembourg, Netherlands - £22.50
Zone 2 - Austria, Czech Republic, Denmark, Poland, Switzerland - £25.00
Zone 3 - Hungary, Lithuania, Slovakia, Slovenia - £27.50
Zone 4 - Estonia, Italy, Latvia, Spain, Sweden - £35.00

Please note : Delivery costs apply to products which are 1Kg - 5Kg.  Those products which weigh more will be subject to a carriage quotation, which will be discussed with the customer and requirement payment before dispatch.

Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.


Enhanced Delivery and Installation Service – £114.00 inc. VAT


This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment.

Please note that this option will take longer than the standard delivery service due to availability of engineers in your area. Approximate expected delivery time for enhanced delivery will be around two weeks from the date of order but can be longer on occasion. It may also be delivered quicker if circumstances allow. 

Should you proceed with this option, one of our team will contact you to advise delivery date.

Enhanced Delivery & Installation includes;

  • Delivery of your order into your home by competent personnel
  • Unpacking and assembly of your order
  • Adjustment of the equipment to your needs
  • A full demonstration on the safe use of your item
  • Removal of all packaging

This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option.

We recommend this option for customers purchasing Mobility scooters particularly larger ones,  Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts.

This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands.

The enhanced delivery option is not eligible for refund once the service has been fulfilled.

If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.


Enhanced Warranty Support £125.00 inc VAT


Considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist  or electric profiling beds? 

As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our  “12 Months Enhanced Warranty Support "  which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. 

Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution.   

If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour. 

If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit.   

This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse.   In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.


Installation and Plumbing


Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.


Delivery Of Your Order


We offer a nationwide service in the UK and the Republic Of Ireland. Customers requiring delivery to areas outside these zones will be contacted as an alternative carriage charge will apply. We will always do our best to minimize such costs.

We aim to deliver within 7 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date. Some specialised and large items such as certain powered chairs and riser recliner chairs can take up to 14 working days to deliver. If any item is out of stock at the time of ordering we will telephone and email you. You will have the option to wait, choose another product or to cancel your order.

You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods.

If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours.


Returns Policy and Returns Procedure


We hope that the product you receive meets your requirements completely but in the unlikely event of wanting to return an item, the following information applies.

John Preston Healthcare offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. Your statutory rights are not affected.

To exercise this right you must download the Returns Request Form that can be downloaded here or at the bottom of this page. Please follow the instructions detailed within this form.

The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods.

In all instances a completed returns form must accompany the goods and include your Authorised Returns Number that we will provide you with.

Where goods are manufactured to order, made to measure or bespoke for example bespoke riser recliner chairs, bespoke power chairs, made to measure wheelchairs, special needs buggies, these items cannot be returned.

We regret we cannot accept the return of any bath safety products, toilet seats, commodes, bathing slings, underwear or any made to order, bespoke products. Your statutory rights are not affected. Please contact us if you require any further information about returns.

All products must be returned complete, unused, in an undamaged state and in their original packaging where possible. If products are not returned in their original condition on return, John Preston Healthcare reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to John Preston & Co (Belfast).

Please note that where an enhanced delivery service has been used, delivery charges will not be refunded once delivery has been made.

You must return the item in undamaged and unused condition in the original packaging and ensure the item is packed securely in order to avoid damage during transit.

We will inspect the item promptly after its return to us and if the item is undamaged, you will receive a refund within 30 days.

Should there be any damage to the item caused by you or due to unsatisfactory packaging used by you, we reserve the right to charge for any replacement parts necessary to ensure goods are returned to as new condition. The cost of returning any unwanted but otherwise satisfactory items is entirely at your own expense.

Your statutory rights are not affected.


Cancellation of orders not yet delivered


If you change your mind before your order have been dispatched, you can request a cancellation by calling 028 92 67 70 77 or by emailing [email protected] If the order has already been despatched & you are too late to request a cancellation, you may still request a return in accordance with the above returns procedure.

Any item that is made to order or bespoke in any way cannot be cancelled once your order has been placed.


Guarantees and warranties


In addition to your statutory rights, all products sold by us have a manufacturer’s warranty of a minimum of 12 months which covers the cost of replacement parts in the event of manufacturing or material faults. The cost of any labour is not included in any warranty and for customers requiring at home warranty service including labour provision should opt in for our Gold Service.

Where a part requires either replacement or repair the item (or part) is to be shipped back to source at the customers expense unless Gold service has been paid for at time of purchase. Warranties on scooters and wheelchairs do not cover serviceable or consumable items such as batteries, bulbs, worn or punctured tyres. Such items will be charged for separately. Please contact us for further details.

For certain products we can provide an annual service at an additional cost. Please contact us for further details if your purchase requires servicing or repair or you wish to arrange an annual service contract.

Should you encounter a problem with your purchase within the warranty period please contact us. We will require your purchase to be returned to us for inspection and any necessary repair.


Disclaimers


All goods are purchased from us at the request of the purchaser. We cannot and do not offer medical or clinical advice. We offer guidance only about the functionality and the suitability of products based on the information you give us.

We want to provide you with the most suitable product for your needs.

We believe that selecting the correct product is of great importance. If you remain in any doubt as to the suitability of a product for your needs, we suggest that you seek the advice of a qualified Occupational Therapist or Health Professional before confirming your purchase.

All images shown on the site are for demonstration purposes only and may not necessarily show the actual product that you will receive. Please read the product description thoroughly as this will give the correct product details.


About your rights as a consumer and how we will deal with your complaints and the return of items you purchase:


Your rights as a consumer are protected by the Consumer Rights Act (2015).

We are proud to be a member of the BHTA and have signed up to their code of practice along with happily participating in their complaints and mediation process if required.

Our Complaints Procedure is detailed below and should this process not satisfy you then you can contact the BHTA -click here for their website – and request mediation.

We will only sell goods that;

Are of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:

- fitness for all the purposes for which goods of that kind are usually supplied
- appearance and finish
- freedom from minor defects
- safety
- durability

In assessing quality, all relevant circumstances will be considered, including price, description, and advertising that we commission.

Any goods will also;

be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose
match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed
be installed correctly, where installation has been agreed as part of the contract


Consumer Rights Act 2015 – Consumer Rights Summary

1: Goods bought in our showroom / shop:

What Are Your Consumer Rights?

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

- Up to 30 days: If your goods are faulty, you can get an immediate refund.
- Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
- Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

You do not have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help in-store.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

2: Services paid for in our showroom / shop: What Are Your Consumer Rights?

The Consumer Rights Act 2015 says:

- You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
- If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
- If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

3: Goods ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

- Up to 14 days: After receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

- Up to 30 days: If your goods are faulty, you can get a refund.
- Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
- Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Services ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

- In most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

- You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
- If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
- If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Digital content - What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

- You have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
- The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
- If your digital content is faulty, you’re entitled to a repair or a replacement.
- If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
- If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06