UV-C Disinfection / Decontamination System

Product Code
UVM-344-MS
Instant UV-C decontamination system for Operating Theatres, Dental Clinics, Medical Practices, Care Homes and all Healthcare settings.UV-C irradiation is highly effective in inactivating and inhibiting SARS-CoV-2 replication. UV-C irradiat... read more
Price
£5,160.00 £4,300.00
Lead Time
Available to Pre Order - lead time approx 2 - 3 weeks
Free delivery on all orders over £250 Excl. Islands & Scottish Highlands
Any questions? Just Ask

Instant UV-C decontamination system for Operating Theatres, Dental Clinics, Medical Practices, Care Homes and all Healthcare settings.UV-C irradiation is highly effective in inactivating and inhibiting SARS-CoV-2 replication. UV-C irradiation is highly effective in inactivating and inhibiting SARS-CoV-2 replication and is significantly more efficient than using an air purifier. This system is future proof as it can be used currently in regards to Covid-19 but also in the future with other possible contaminations. It is fast and effective to use - it only take 4-5 minutes to complete its process - so less work for staff. This system is particularly suited to Operating Theatres, Care Homes, Medical Practices and Dental Clinics. Dental care frequently generates a strong aerosol, which is potentially infected with the new coronavirus. 

Key features

  • Powerful - The most powerful UV-C solution on the market. More than 36mJ/cm² over the whole Clinic surface.
  • Fast - Total COVID-19 decontamination of the air and surfaces of a 16m2 room is completed in 4 minutes.
  • Efficient - Our two mobile and light devices ensure the disabling of 99.99% of the viral load of COVID-19 in the aerosol
  • Secure - A unique complement to your barrier actions to ensure the safety of your patients while preserving your economic activity.
  • Particularly suited to Operating Theatres, Dental Clinics and all Healthcare settings. Dental care frequently generates a strong aerosol, which is potentially infected with the new coronavirus. 

What is the problem?

We know that infected patients can be carriers and therefore transmitters of the virus, without experiencing any symptoms. Covid-19 is transmitted by micro-droplets and saliva, either by direct or indirect projection. A dental aerosol can have a range of 6 meters and remain in suspension for 3 hours. This directly causes contamination of the air, soil and all surfaces. Covid-19 has been shown to have a high level of outdoor viability. The creation of the aerosol, and the associated 10 micron droplet cloud, therefore considerably increases the risk of contamination of you, your team and your patients.

What is the solution and how to quickly clean your surfaces

UV-C with a wavelength of 254nm, produced by the high power Amalgam lamps (172w), will be efficiently and quickly absorbed by the pathogen’s RNA to lead to its destruction.  The quartz tube that protects the lamps also filters the wavelengths at 200 nm that could produce ozone. Based on studies on adenoviruses, the manufacturers were able to conclude that a dose between 20 to 30 mJ / cm2 allows an efficient reduction of the Covid-19 coronavirus. The UVmastercare devices have been developed to allow you to use them safely thanks to a delayed ignition and 4 presence detectors integrated into the device.

Scientifically validated technology

Viruses of this type are more sensitive in the aerosol in suspension than on surfaces. In the aerosol, a dose of 2 milli-Joules / cm2 is sufficient, on surfaces it takes 35 mJ / cm2. These radiation doses being evaluated with a good safety margin.The effect of UV’s decreases with distance, and even with the square of the distance. So viral inactivation will depend on:

  • The number of lamps-the dimensions of the room
  • The spacing of the lamps between them (there is a zone between the lamps where their effects overlap)
  • Action time – the practitioner’s decision to decontaminate only the ambient air (very fast, often less than 2 minutes), or the air + surfaces (usually 3 to 5 minutes)

How does it work?

After your patient has left, you will perform routine surface disinfection: seat, cyalitic lamp, spittoons and instrument block before completely clearing the worktops. You will move the UVMaster172 near the chair and in the diagonal you will place the UVSlave172.   After connecting them, you will switch on the ignition. The green light will come on and the display will show you the programmed treatment time. You will push the key to start booting, the indicator turns orange and the 30 ”countdown is displayed and starts with an audible signal (repetitive beep). You will then leave the room you are closing. You can follow the progress of the disinfection using the remote control display which will signal the end of the treatment.

How to use this system

  • Routine disinfection: After the departure of your patient, you perform routine surface disinfection: Seat, operating light, spittoon and instrument block etc before completely clearing the worktops.
  • Positioning: You move the UVMaster172 near the chair and the UVSlave172 in the diagonal of the seat.
  • Plugging: After connecting the UVSlave172 to the UVMaster172 with a special cord, you can plug the UVMaster172 into a traditional electrical outlet. You then verify that the devices are properly powered.
  • Start up / Ignition of the system: You turn the ignition key to power the device (green light). If you are ready to leave the room, force the key to the right. The timer will start with an audible signal (one beep per second) and you have 30 seconds to leave the room.
  • Turn on and disinfection: If the presence detectors of the slave and the master do not detect movement in the room, the UV lights up successively. The treatment is started for the programmed duration. The motion detectors are activated. If an intrusion is detected, both devices are immediately stopped. You are directly informed via the remote control which emits an audible alert.
  • Ending of operating: During the processing, you are informed by wireless remote control of the count. The remote control is also equipped with a small red beacon to prevent access to the cabinet by placing it on the door or its doorframe. This remote control can also allow you to stop treatment at any time.

Once the disinfection is complete, the audible signal from the UVmaster172 and UVslave172 devices stops at the same time as the UVC lamps, the remote control light goes out and the display informs you of the success of the treatment.

Clinical Testing

In the downloads tab above, you can review work by Italian researchers which shows the effectiveness of UV-C for the elimination of the SARS-CoV-2 responsible for Covid19. The authors tested 3 fixed doses of UV-C on 3 concentrations of virus. To eliminate the dose encountered in the hospital in the sputum (mixture of mucus and saliva), 3.7 mJ / cm² was sufficient for 99.9% of destruction and our machine is much more powerful than that.  You can see information regarding the testing of the performance of this system in the downloads tab linked above.

What is included in your delivery?

  • Two mobile devices, each including a quartz-protected UVC tube (1 x UVMaster172w and 1 x UVSlave172w)
  • 1 x Remote Control
  • 1 x Patient Information Pack

This allows for the treatment of a standard room of 4 metres x 4 metres.


* The UVmastercare solution is suitable for rooms where the greatest floor length is 8 metres maximum. For larger rooms, please contact our team on 028 92 67 70 77 and we will help to define a tailor-made solution for your location.

How does the UV Mastercare system work?

You connect the slave master with a dedicated special cord. You then connect the Master to your power source. You position the master unit and the slave unit close to each side of the dental chair. You turn the ignition key to power the device (green LED). You adapt (or not) UV treatment duration using the + and – buttons. If you are ready to leave the room, force the key to the right. The timer will engage with an audible signal (a beep per second) and you have 30 seconds to leave the room. If presence detectors of the slave and the master do not detect movement in the room, the process will commence. During processing, you are informed via the wireless remote control of the countdown to completion. The remote control is also equipped with a red beacon to prohibit access to room. This remote control can also be used to make an emergency stop if it happens that a person enters the room. The presence detector instantly interrupts the UV if it detects any movement. You can resume processing by forcing back the key on the right re-causing the 30-second countdown.

What is the difference between air purification systems and the UV-C system from UV Mastercare?

No air purification system ventilation + UVC, even at high speed, can have a very rapid decontamination effect. Indeed air processed by the that type of device remixes with polluted air (mixing), and ‘air  must spend more time in the system to be cleaned. The minimum action time is estimated at 30 minutes if the flow rate is equivalent to 40 times the volume (m3) of your practice. In addition, untreated air pockets may remain in certain areas.

In addition, these systems do not address the surfaces or the floor. Therefore, only the UVmastercare system is sufficient since the UV-C lamps allow both a direct and efficient purification of ambient air and a total disinfection of floors and surfaces in a much shorter time (3 minutes 16m2).

How to know if the UV Mastercare system is well suited to the size of your clinic:

If the dimensions of your room is than 7 meters square, our system can adapt. The standard system allows for the treatment of a 4x4 metre size room.

We have provided a system that consists of 4 lamps (and more) per room for larger rooms. Feel free to send us a plan and a picture of your room if required and we can advise accordingly.

What is the qualiy of the UV-C Lamps?

Based on 15 years of expertise in UV-C technology, the manufacturing team has selected the best type of UV-C technology - low pressure amalgam 172W. This will provide a more efficient system than competing systems.

Is the use of UV dangerous?

UV is very dangerous especially to the eyes. It is not recommended to be in the room during the few minutes of operation of the unit. Our engineers have implemented several measures to avoid accidental exposure:

  • Down counter has ignition
  • 4x presence sensors distributed over the two brackets
  • A “panic” button clearly visible and accessible.
  • The little red light on the remote control can be placed on the door. However if someone accidentally enters the cabinet during processing, motion detectors instantly cut off all the lights. (And an alert on the internet and GSM can beings launched).
  • UV detectors at the bottom of each tube can confirm the good control of the tubes by the system.

Can the use of UV damage any materials or flooring?

Some plastics and polymers can actually be discolored or become brittle after prolonged use, the same way as after exposure to sunlight. We studied in the laboratory the impact of our UVC on materials that we find in a dental office, the current results are encouraging and do not seem to damage most materials.

Can I use marker tests?

You can position your system on a small area or strip to confirm UV exposure.

Are there any maintenance requirements?

There is no special maintenance required.

Can I move this system around easily?

Yes, each unit is equipped with wheels and is very easy to move, for example in another room while the clinic is busy with another patient.

How do I position this system?

You can send us the plan and two photos of your practice and we can advise the best layout of the devices.

Does a glass door stop the UV-C?

Yes, once the door closed, there is no risk as UV-C rays are totally stopped by a glass surface.

How is this system delivered and installed?

The devices are delivered directly to the address specified in the order with installation guides. The set-up is easy and performed by the user and you can always contact us for any additional advice required.

How much is a UV Lamp replacement?

The cost of a replacement lamp is approximately £500 excluding VAT ( correct in 2020.)

Can I decontaminate  my mask or apron using this UV Mastercare system?

The UV-C radiation is not very penetrating. Its effectiveness on clothing and masks will be limited to a surface treatment. It is not possible to guarantee disinfection within the fibers.

Do I need to close windows whilst using this system?

To master the disinfection of aerosols, it is advisable not to generate air currents and therefore to close the windows. In addition, window panes will block the spread of radiation outside of the room and therefore prevent or neighboring loops are exposed to UV radiation. Finally, air streams may result in the movement of objects (paper sheets for example) in the workpiece and trigger motion detectors of UVMasterCare and hence interruption of treatment.

Is it normal to notice a smell after using this system?

Yes, this is proof that the system works well in a room that contained a lot of spray. indeed, the UVmastercare system generates radiation with powerful oxidizing effect. Tests carried out in our laboratories have shown that in a room subject to several successive disinfections, the smell disappeared completely since there was more material to oxidize suspended.

How do I handle this system and can I touch the UV tube?

The UVMasterCare is provided with a handle for easy handling. It is not recommended to hit the quartz tube protecting the UV lamp. Indeed, the film of lubricant to be deposited to contact with the fingers constitute a micro filter layer sensing the passage a portion of the UV radiation. A dirty quartz will decrease the efficiency. Cleaning is done using a damp cloth and a ceramic cleaner.

How do I clean the UV tube?

It is necessary to distinguish the quartz tube and UV lamp protection itself. The UVC tube and the quartz tube should not be cleaned.

Can I touch the UV lamp or quartz?

No. The UVC lamp and the quartz tube should never be touched. Fingerprints decrease the effectiveness of treatment and immediately after treatment the temperature of the tubes may result in case of direct contact skin burns.

How long is the warranty on the the UV lamp?    

The lamps are guaranteed for 2 years.

Should I also decontaminate the Pano room?

In the room where any panoramic radio is performed, there are no product aerosols. Therefore, it is NOT necessary to disinfect using UVmastercare system. Should you have any doubt, you can of course place the UVmaster172 unit in the room for a short treatment.

Specification

  • Composition: 1 Master + 1 Slave
  • Country of design and production: Belgium
  • Origin of the components: Europe
  • Quality: Premium Amlagam low pressure
  • Power supply: 240V AC, standard IEC-Cl3 cord
  • Power: 344W (172W Master+172W Slave)
  • Effectiveness: 99.99%
  • Decontamination in 4 minutes for a standard practice*.
  • Ozone: emission-free
  • Tube: 2mm Quartz Coating Security:
    • 2 motion sensors
    • Emergency stop buttons
  • Coverage: up to 100m² with 2-3 Slaves
  • Duration: from 4 minutes**
  • Control:
    • Audio alert
    • Led on the flashing Master
    • Countdown on the Master, on the remote and the app.
      app
  • Start: 20 seconds delay
  • Beam angle: 360°
  • Wavelength: 254nm
  • Weight: 8Kg Master – 7Kg Slave
  • Dimensions (cm): 155x55x55
  • Warranty: 2 years
  • Lamp life: 9000h or 5000 uses
  • Mandatory earth connection through IEC socket

Scientific articles

In the downloads tab above, you can review work by Italian researchers which shows the effectiveness of UV-C for the elimination of the SARS-CoV-2 responsible for Covid19. The authors tested 3 fixed doses of UV-C on 3 concentrations of virus. To eliminate the dose encountered in the hospital in the sputum (mixture of mucus and saliva), 3.7 mJ / cm² was sufficient for 99.9% of destruction and our machine is much more powerful than that. 
UVmastercare products are based on state-of-the-art academic and technological expertise in UVC technology

The problem of aerosols in Dental Clinics is dealt with in this article by Prof. Eric Rompen - read here 


Two points must be emphasised, rarely put forward in the protocols currently in circulation:

  • the simplest method of considerably reducing the risk of cross-contamination, as taught in all good dental schools, is to increase the average duration of appointments: if this average duration is doubled, the risk of cross-contamination of patients and dental staff are cut in half.
    At the same time, the negative financial impact of time-consuming cleaning / disinfection procedures is also reduced by two;
  • the second point concerns dental aerosols. On the one hand, SARS-CoV-2 is a respiratory virus, very different from the viruses that we are used to managing, such as HIV, hepatitis B and C This means that, for cross-contamination to occur, the virus does not need to enter a wound; simple airborne transmission is possible, just like with viruses that cause colds (nasopharyngitis) or flu.

But with potentially much more serious consequences.For the German Hospital Hygiene Association, coughing, singing or simply speaking are the main sources of viral spread. This suspicion is confirmed by a letter from the American National Academy of Science to the White House suggesting that the coronavirus may remain in the mist formed during respiration.In addition, soil contaminated by patients in Chinese hospitals may be the source of new aerosols due to cleaning or staff movement.In an article in the New England Journal of Medicine (March 2020), the virus was found to be viable in experimental aerosols for several hours. The same document describes the survival of the virus up to 3 days on hard surfaces, such as metal or plastic.

UV-C information

The human eye is able to visualise light with a wavelength between 780nm, or red light, and 400nm, or purple light. At lower wavelengths, we will speak of ultraviolet up to 100nm, and still below, we will speak of X-rays.Ultraviolet light is itself divided into 4 categories, type A (UV-A), type B (UV-B), type C (UV-C) and finally extreme ultraviolet (VUV or Vacuum UV in English). Part of this UV, and more particularly UV-C and even more specifically, UV-C with a wavelength of 254nm, will be efficiently absorbed by DNA and will lead to its damage, even destruction. This mechanism supports the biocidal effect of UV.To emit UV-C radiation, there are essentially two technologies since LEDs capable of emitting this type of radiation do not yet offer attractive yields. Both of these technologies are based on the ionization of mercury vapors at medium or low pressure. The UV spectrum emitted by these two technologies varies greatly. For medium pressure lamps, the spectrum is narrow and almost entirely in the UV-C spectrum and centered on 254 nm. For medium pressure lamps, the spectrum covers a wider wavelength range from UV-C to UV-A.The very numerous studies on adenoviruses have shown that to reach 99.99% disinfection, the UV doses required vary between 803 and 2004 mJ / cm2. An extrapolation from the study by Walker & amp; Ko would suggest that a dose of 20 to 30 mJ / cm2 could allow such an efficient abatement for a coronavirus.The table on the left shows two references of the doses required to degrade from 90 (1 log) to 99.99% (4 log) of 3 single-stranded RNA viruses with positive polarity. This table is extracted from the synthesis database of the international association of Ultraviolets.




References

  • Malayeri A.H., Mohseni M., Cairns B. and Bolton J.R. (2016). Fluence (UV dose) required to achieve incremental Log inactivation of bacteria, protozoa, viruses and algae. www.iuva.org
  • Walker C.M. and Ko G. (2007). Effect of Ultraviolet germicidal irradiation on viral aerosols. About. Sci. Technol. 41, 5460-5465.
  • Linden K.G., Lee J.K., Scheible K., Shen C. & amp; Posy P. (2009). Enhanced UV inactivation of adenoviruses under polychromatic UV lamps. Appl. Envion. Micrbiol., 73 (23): 7571-7574.
  • Bounty S., Rodriguez R.A. & amp; Linden K.G. (2012). Inactivation of adenovirus using low-dose UV / H2O2 advanced oxidation. Water Res. 46 (19): 6273-6278.
  • Malayeri A.H., Mohseni M., Cairns B. and Bolton J.R. (2016). Fluence (UV dose) required to achieve incremental Log inactivation of bacteria, protozoa, viruses and algae. www.iuva.org
  • Thurstaon-Enriquez J.A., Hass C.N., Jacangelo J., Riley K. & amp; Gerba C.P. (2003). Inactivation of feline calicivirus and adenovirus Type 40 by UV radiation. Appl. About. Microbiol., 69 (1): 577-582.
  • by Roda Husman A.M., Bijkerk P., Lodder W., van den Berg H., Pribil W., Cabaj A., Gehringer P., Sommer R. & amp; Duizer E. (2004). Calicivirus inactivation by nonionizing (253.7 nanometer wavelength UV) and ionizing (gamma) radiation. Appl. Envion. Microbiol., 70 (9): 5089-5093.
  • Gerba C.P., Gramos D.M. & amp; Nwachuku N. (2002). Comparative inactivation of enteroviruses and adenovirus 2 by UV light, Appl. About. Microbiol., 68 (10): 5167–5169.
  • Shin G.A., Linden K.G. & amp; Sobsey M.D. (2005). Low pressure ultraviolet inactivation of pathogenic enteric viruses and bacteriophages. J. Approx. Eng. Sci., 4 (Suppl. 1): S7 – S11.
  • Thompson S.S., Jackson J.L., Suva-Castillo M., Yanko W.A., El Jack Z., Kuo J., Chen C.-L., Williams F.P. & amp; Schnurr D.P. (2003). Detection of infectious human adenoviruses in tertiary-treated and ultraviolet-disinfected wastewater, Water Environ. Res., 75 (2): 163–170.
  • Simonet J. & amp; Gantzer C. (2006). Inactivation of poliovirus 1 and F-specific RNA phages and degradation of their genomes by UV irradiation at 254 nanometers. Appl. About. Microbiol., 72 (12): 7671–7677.

 

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Standard Delivery - Free on all Orders over £200 ex VAT *

We offer free courier delivery service on all orders over £200.00 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands.*)  Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group.  These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this. Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.  Orders under £200.00 are subject to a local area delivery charge as follows:

  • Mainland England, Scotland and Wales £6.80 plus VAT
  • Northern Ireland £4.99 plus VAT
  • Republic of Ireland £7.35 plus VAT

Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.

Enhanced Delivery and Installation Service 

This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment. Please note that this option will take longer than the standard delivery service due to availability of engineers in your area. Approximate expected delivery time for enhanced delivery will be around two weeks from the date of order but can be longer on occasion. It may also be delivered quicker if circumstances allow. Should you proceed with this option, one of our team will contact you to advise delivery date. Enhanced Delivery & Installation includes:

  • Delivery of your order into your home by competent personnel
  • Unpacking and assembly of your order
  • Adjustment of the equipment to your needs
  • A full demonstration on the safe use of your item
  • Removal of all packaging

This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. We recommend this option for customers purchasing Mobility scooters particularly larger ones, Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts. This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands. The enhanced delivery option is not eligible for refund once the service has been fulfilled. If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.

Enhanced delivery and installation services.  Cick the relevant links below for pricing or to add to basket

Installation and Plumbing

Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.

Delivery Of Your Order

We offer a nationwide service in the UK and the Republic Of Ireland. Customers requiring delivery to areas outside these zones will be contacted as an alternative carriage charge will apply. We will always do our best to minimize such costs. We aim to deliver within 7 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date. Some specialised and large items such as certain powered chairs and riser recliner chairs can take up to 14 working days to deliver. If any item is out of stock at the time of ordering we will telephone and email you. You will have the option to wait, choose another product or to cancel your order.  You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods.  If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours.

Returns Policy and Returns Procedure

Business to Business Transactions

B2B customers must take responsibility for ordering the correct items for their needs as we do not offer returns or refunds on any B2B transactions which are exempt from the Consumer Contracts Regulations. 

Business to Consumer Transactions

We hope that the product you receive meets your requirements completely but in the unlikely event of wanting to return an item, the following information applies. John Preston Healthcare offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. Your statutory rights are not affected. To exercise this right you must download the Returns Request Form that can be downloaded here or at the bottom of this page. Please follow the instructions detailed within this form.  The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. In all instances a completed returns form must accompany the goods and include your Authorised Returns Number that we will provide you with. Where goods are manufactured to order, made to measure or bespoke for example bespoke riser recliner chairs, bespoke power chairs, made to measure wheelchairs, special needs buggies, these items cannot be returned.  For obvious hygiene reasons, we regret we cannot accept the return of underwear, bath safety products, toilet seats, commodes, bathing slings, single patient use medical devices such as Repose pressure area care devices and single patient use slide sheets, and such similar items.   We also do not accept returns of any made to order, bespoke products. Your statutory rights are not affected. Please contact us if you require any further information about returns. 

All products must be returned complete, unused, in an undamaged state and in their original packaging where possible. If products are not returned in their original condition on return, John Preston Healthcare reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to John Preston & Co (Belfast).  Please note that where an enhanced delivery service has been used, delivery charges will not be refunded once delivery has been made. You must return the item in undamaged and unused condition in the original packaging and ensure the item is packed securely in order to avoid damage during transit. We will inspect the item promptly after its return to us and if the item is undamaged, you will receive a refund within 30 days. Should there be any damage to the item caused by you or due to unsatisfactory packaging used by you, we reserve the right to charge for any replacement parts necessary to ensure goods are returned to as new condition. The cost of returning any unwanted but otherwise satisfactory items is entirely at your own expense.   Your statutory rights are not affected.

Cancellation of orders not yet delivered

If you change your mind before your order have been dispatched, you can request a cancellation by calling 028 92 67 70 77 or by emailing [email protected]. If the order has already been despatched & you are too late to request a cancellation, you may still request a return in accordance with the above returns procedure.   Any item that is made to order or bespoke in any way cannot be cancelled once your order has been placed.

Guarantees and warranties

In addition to your statutory rights, all products sold by us have a manufacturer’s warranty of a minimum of 12 months which covers the cost of replacement parts in the event of manufacturing or material faults. The cost of any labour is not included in any warranty and for customers requiring at home warranty service including labour provision should opt in for our Gold Service.  Where a part requires either replacement or repair the item (or part) is to be shipped back to source at the customers expense unless Gold service has been paid for at time of purchase. Warranties on scooters and wheelchairs do not cover serviceable or consumable items such as batteries, bulbs, worn or punctured tyres. Such items will be charged for separately. Please contact us for further details.  For certain products we can provide an annual service at an additional cost. Please contact us for further details if your purchase requires servicing or repair or you wish to arrange an annual service contract.  Should you encounter a problem with your purchase within the warranty period please contact us. We will require your purchase to be returned to us for inspection and any necessary repair.

Disclaimers

All goods are purchased from us at the request of the purchaser. We cannot and do not offer medical or clinical advice. We offer guidance only about the functionality and the suitability of products based on the information you give us. We want to provide you with the most suitable product for your needs.  We believe that selecting the correct product is of great importance. If you remain in any doubt as to the suitability of a product for your needs, we suggest that you seek the advice of a qualified Occupational Therapist or Health Professional before confirming your purchase. All images shown on the site are for demonstration purposes only and may not necessarily show the actual product that you will receive. Please read the product description thoroughly as this will give the correct product details.

About your rights as a consumer and how we will deal with your complaints and the return of items you purchase:

Your rights as a consumer are protected by the Consumer Rights Act (2015).  We are proud to be a member of the BHTA and have signed up to their code of practice along with happily participating in their complaints and mediation process if required. Our Complaints Procedure is detailed below and should this process not satisfy you then you can contact the BHTA -click here for their website – and request mediation.   We will only sell goods that are of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:

  • Fitness for all the purposes for which goods of that kind are usually supplied
  • Appearance and finish
  • Freedom from minor defects
  • Safety
  • Durability

In assessing quality, all relevant circumstances will be considered, including price, description, and advertising that we commission.

Any goods will also be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose, match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed.   All goods must be installed correctly, where installation has been agreed as part of the contract

Consumer Rights Act 2015 – Consumer Rights Summary

1: Goods bought in our showroom / shop:

What Are Your Consumer Rights?  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get an immediate refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

You do not have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help in-store. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

2: Services paid for in our showroom / shop: What Are Your Consumer Rights?

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

3: Goods ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • Up to 14 days: After receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get a refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Services ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • In most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  • If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Digital content - What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • You have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
  • The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06


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First Senior are experts in helping you protect the equipment that gives you a better quality of life. They provide high quality, specialist insurance policies at affordable prices for mobility and disability equipment. We are an Appointed Representative of First Senior Insurance. We can discuss the benefits of the insurance further if you have any questions but the key benefits are listed below.

5 Star Insurance

  • Accidental Damage Cover
  • Fire Damage Cover
  • Flood Damage Cover
  • Loss or damage caused by theft or attempted theft
  • Storm Damage Cover
  • 45 Day world-wide cover
  • Public liability up to £2 million
  • Temporary cover to loan equipment of similar value whilst your product is with the dealer/manufacturer
  • ‘Get-you-home’ expenses following an accident
  • New for old replacement if the damage exceeds 60% of the replacement value during the first 3 years, assuming product is new
  • No excess
  • Carer contingent liability
  • Temporary hire costs cover
  • Personal Injury benefit up to £2000
  • Personal effects covered up to £250
  • Loss of Key Cover up to £50
  • Any Driver

24/7 Roadside Recovery

  • An exclusive recovery service provides assistance following electrical or mechanical breakdown of your vehicle. Immobilisation of your vehicle as a result of an accident, tyre puncture, flat battery, vandalism or attempted theft.
  • Gets you and your vehicle back to your home address up to a maximum of 20 miles.
  • Gets you and your vehicle back to your temporary address (or holiday home) up to a maximum of 20miles as long as the address is in the UK.
  • A maximum of 6 call outs per year.
  • Service available 24 hours a day - 7 days a week.
  • Coverage throughout the UK including Northern Ireland, the Isle of Man and the Channel Islands.

Extended Warranty

  • Cover for new & used products against unforeseen electrical and mechanical failure when the manufacturer’s warranty has expired. All relevant call out charges, labour and parts costs are covered.
  • Multiple durations available.

Call us on 028 9267 7077 or visit our showroom for more information or Click here to purchase directly from First Seniors Website  

John Preston & Co (Belfast) Ltd, Firm Reference Number 506660, is an Appointed Representative of First Senior Insurance and First Senior Finance. First Senior Insurance is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 308478. First Senior Insurance Services Ltd is registered in England and Wales. Company Registration Number 3504591. Registered Office: Unit 2 Cotswold Business Park, Millfield Lane, Caddington Bedfordshire, LU1 4AR.

Manufacturer's Product Warranty

Most of the equipment listed on our website comes with a 12 month manufacturer's warranty against manufacturing faults. Please refer to individual listings for specific manufacturer warranty information or call us on 028 92 67 70 77 if required. Should a fault develop within the manufacturer warranty period which is found to be as a result of a manufacturing defect, the manufacturer will supply replacement parts free of charge. Some manufacturers offer longer warranty terms and some offer less terms on specific consumables such as batteries. Wear and tear items and consumables are not covered by the manufacturers warranty. The manufacturer usually includes their warranty terms in their user manual. If in doubt please ask.

As standard, parts will be supplied under warranty free of charge but labour charges will apply if you are unable to replace the part yourself. Labour and call out charge information can be provided by phone on 028 92 67 70 77. We strongly advise all customers to retain the product packagaing so that it can be used if the product needs to be sent for repair at one of our Service Centres. Customers should also note that all efforts will be made to resolve any issues in a swift and efficient manner but we do not provide an emergency on-call service.

Enhanced Warranty Support £125.00 Inc VAT

If you are considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist or electric profiling beds then you may wish to consider taking out our optional 12 Months Enhanced Warranty Support. As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our “12 Months Enhanced Warranty Support " which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution. If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour.

If you don’t opt in to this service, we can either dispatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit. This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse. In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.

Our vast range of products includes many popular and common solutions along with many specialised and sophisticated bespoke products. We know that peace of mind is important for any user or customer so we try and provide all product warranty information. If you require specific warranty information on any product in our range just call us on 028 92 67 70 77 or make an enquiry on the product page itself online.

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