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Free delivery on all orders over £100 Excl. Islands and Scottish Highlands

INC VAT EX VAT

The StairSteady is a system designed specifically for those who need assistance climbing the stairs but don't yet need a stairlift.

It is a very clever solution that consists of a folding handle on a rail which is attached to your wall along your flight of stairs.

The handle is a moving part which locks in place when any pressure is put and allows you to take a rest at any point of your stairs with safety.

It can be used by a user with a maximum weight of 25 stone.

It also provides you with a sturdy and secure handle to hold on to as you walk up or down the stairs at your own pace. You will be able to maintain your independence and freedom without compromising on appearance.

The StairSteady is of value in many situations, whether recovering from some treatment or injury or having a permanent condition that makes you less stable. We have helped a wide range of customers from children through to the elderly with a varied assortment of conditions.

It enables people to remain active and make full use of their homes with an increaased sense of confidence and security.

The StairSteady is designed and manufactured in Sheffield to meet ISO 9000 standards. It is quick and easy to install and required very little ongoing care. It can also be re-used so that if the customer decides to move home or needs a different solution it can be traded in through our dealer network.

FAQs

Q: Does it matter if the wall to which the StairSteady will be fixed is a stud wall?

A: No, provided the wall has wooden supports.

Q: What happens if there are two people in the house that need to use the StairSteady?

A: It is possible to have a modified version with two handles on a single rail. So that once one

person has climbed the stairs the second can still follow.

Q: What happens if my stairs are not just a single straight flight of steps?

A: For a split flight the StairSteady can be supplied in two sections, one for each flight, each

with its own steadying handle (dogleg).

Q: Would a StairSteady replace my existing handrail?

A: Not necessarily, but it is a high quality handrail as well, so can replace your existing rail or

supplement it when mounted on the opposite wall to your existing handrail.

Q: Does it obstruct the stairs?

A: No, because it folds neatly out of the way when not in use, so others can use the stairs

unobstructed.

Q: How long will it take to fit?

A: It takes about two hours to install

Q: how do I order one?

A: Download the survey sheet in the attachments tab and complete this - then simply email this to us at enquiries@johnpreston.co.uk.

We will then contact you to confirm measurements and arrange your installation.

Q: I don't pay VAT do I have to pay it in this?

A: No, a VAT form will be sent to you on request, we are happy to let you know the criteria for not

paying VAT

Q: How much weight does it hold?

A: It has been tested to 25 Stone, but do a special Bariatric StairSteady, but this may incur a

special structural visit and may cost more.

Q: Can I have some information sent out?

A: Yes we can send out some information including a DVD if you would like it? Just contact us and we will be happy to do that.

HOW TO BUY A STAIRSTEADY

 Initially you can call us on 028 92 67 70 77 to have a chat about this product

 Download the survey sheet in the attachment and send to us at enquiries@johnpreston.co.uk

 We will confirm the quote for you and you can make payment online here or by phone on 028 92 67 70 77

 We will arrange a suitable date for installation


If you have any queries at all regarding this or any other stair solution simply call us on 028 92 67 70 77.

Please note that installation by us is only available in Northern Ireland.


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Delivery, Installation & Enhanced Warranty Support Options

Standard Delivery only service.

We offer free courier delivery service on all orders over £100.00 ex VAT in the UK and Ireland excluding Islands and Scottish Highlands

Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group.

These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this.

Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.

Orders under £100.00 are subject to a local area delivery charge as follows:

Mainland England, Scotland and Wales £10.20 inc VAT
Northern Ireland £4.00 Inc VAT
Republic of Ireland £5.60 inc VAT

Postage to Europe, by Courier, Express delivery to Europe by road:

Zone 1 - Belgium, France, Germany, Luxembourg, Netherlands - £22.50
Zone 2 - Austria, Czech Republic, Denmark, Poland, Switzerland - £25.00
Zone 3 - Hungary, Lithuania, Slovakia, Slovenia - £27.50
Zone 4 - Estonia, Italy, Latvia, Spain, Sweden - £35.00

Please note : Delivery costs apply to products which are 1Kg - 5Kg.  Those products which weigh more will be subject to a carriage quotation, which will be discussed with the customer and requirement payment before dispatch.

Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.

 

Enhanced Delivery and Installation Service – £114.00 inc. VAT

This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment.

Enhanced Delivery & Installation includes;

  • Delivery of your order into your home by competent personnel
  • Unpacking and assembly of your order
  • Adjustment of the equipment to your needs
  • A full demonstration on the safe use of your item
  • Removal of all packaging

This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option.

We recommend this option for customers purchasing Mobility scooters particularly larger ones,  Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts.

This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands.

The enhanced delivery option is not eligible for refund once the service has been fulfilled.

If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.


Additional options: 

Enhanced Warranty Package: £125.00 including VAT

Considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist  or electric profiling beds? 

As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our  “12 Months Enhanced Warranty Support "  which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. 

Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution.   

If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour. 

If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit.   

This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse.   In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.

Installation and Plumbing

Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.