Aftersales Service & Repairs
We know that people rely on the equipment that we provide and we recognise fully the role that our products play in the users daily lives. We will always try to resolve issues quickly and efficiently and offer a offer a package of preventative maintenance services that can help stop issues developing. We are ISO9001 certified and members of the British Healthcare Traders Association.
Our dedicated service provision team include fully trained engineers who complete repairs and planned preventative maintenance services. They benefit from both in-house training and external product training from manufacturers and suppliers. All work is scheduled centrally by our aftersales service teams in Ireland and Scotland and with fully kitted out workshops in Scotland, Ireland and England our service engineers can carry out work throughout the UK & Ireland both on and off site. Our fleet of service vehicles allow us to provide the highest level of service when you need us most. Just like any product or piece of equipment, regular serving and preventative maintenance is the best way to lengthen the lifespan of any product. It ensures safety and provides peace of mind to any user or carer.
We carry out our repair and maintenance services for;
Private customers, Care Homes, Hospitals, Schools and Education Authorities, Local and regional government organisations.
We offer this service for our full range of equipment and products but some of the most common work we complete includes;
Mobility scooter repair and servicing, Wheelchair repair and servicing, Powerchair repair and servicing, Hoist repair and servicing, LOLER testing, Specialist bed repair and servicing, Walking and Standing Aid repair and servicing, Bath lifts repair and servicing, Riser recliner chair & Specialist Seating repair and servicing.
Our experienced and dedicated team utilise a wide range of specialist diagnostic equipment including; LOLER load testing equipment, Battery testers for Lithium, Gel and AGM batteries, PG Drives and Curtis Controller full suite of testers, Linax tester for scooters and powerchairs, Air Mattress Pump pressure testing.
Spare parts for mobility equipment
We have are proud distributors of the leading brands in our industry along with excellent niche and smaller suppliers. Our extensive network of manufacturers allows us to access a vast range of spare parts for wheelchairs, powerchairs, mobility scooters, moving and handling equipment and much more. We only supply genuine spare parts as supplied by a manufacturer or recognised distributor as specified in the products instructions for use documentation or otherwise specified by a manufacturer. We understand that when things go wrong, you will need the correct replacement part as quickly as possible and as cheap as possible. Our friendly and experienced team will take you through everything.
We offer a full range of Service Contracts throughout Ireland and Scotland to hospitals, nurisng homes, charities, respite centres, care environments, schools, public authorities, local governments and voluntary organisations. We can tailor your service contract to your unique needs while offering great value and peace of mind.
Our ISO Certification
We are very proud to be a fully certified ISO 9001 company. This certification demonstrates that we have implemented quality management systems and standards across all parts of our business including facilities, staff, training, services, equipment. The continual assessment of this certification gives you peace of mind that we have robust systems and strong policies in place to ensure that you enjoy excellent customer service every time. We are proud to supply the NHS, the HSE in Ireland, local Authorities, Fire and Ambulance bodies, schools, colleges, prisons and Health Trusts. The standards we apply to these customers are the same as we apply to our retail and public customers. We have looked after customers since 1846 and look forward to doing so for the next 170 years.
Enhanced warranty package:
Many customers of our mobility equipment chose to also purchase an enhanced warranty package - full details can be seen here. As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our “12 Months Enhanced Warranty Support " which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution. If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour. If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit. This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse. In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.
If you have any faults to report for any product we supplied you should contact us first on 028 92 67 70 77 and our helpful and dedicated team will take it from there. We are ISO accredited for our management systems and have been a family business since 1846 - we care about our customers.