Special Tomato EIO Pushchair

Product Code
63000000
The EIO Special Needs Push Chair from Special Tomato is a special needs stroller which has a number of great features including being incredibly lightweight. The EIO pushchair is the perfect answer to special needs equipment in the UK and I... read more
Price
Was £1,062.00 £885.00 Now £1,008.90 £840.75
Lead Time
3 - 5 working days
Free delivery on all orders over £200 Excl. Islands & Scottish Highlands
Any questions? Just Ask

The EIO Special Needs Push Chair from Special Tomato is a special needs stroller which has a number of great features including being incredibly lightweight.  A wide range of accessories come included with the push chair and customers will recieve FREE DELIVERY in mainland UK and Ireland. The Special Tomato EIO pushchair is the perfect answer to special needs equipment in the UK and Ireland. The chair weighs only 22lbs and so can be lifted into the boot of a car with ease. Designed for use by children from early intervention to preadolescent - up to 40Kg weight. Optional  Soft Touch liners & Sitters ( size 1 + 2) can be used to adapt the push chair as the child grows.  The EIO includes a mild to moderate positioning seat matched with a lightweight stroller with lots of accessories included.

Key features

  • Padded head pillow.
  • 5 point harness.
  • Padded back and hip laterals.
  • Angle Adjustable legrest.
  • One touch rear brake.
  • Shopping basket.
  • Swivel front wheels with an additional lock out feature.
  • Removable canopy.
  • Height adjustable handle.
  • Adjustable recline from 25 degrees to 75 degrees.
  • Removable rear wheels - making transportation easier.
  • 2 Year Limited parts warranty -see user manual in Downloads

Folded information for your car boot etc

When folded the Special Tomato EIO is 22 x 37 x 18”. We advise that you measure your car boot to check that the Special Tomato EIO can fit ok. You can see a picture of the EIO folded in the image gallery. 

Harness information

The 5-point harness is designed to go around the shoulders, but you can unclip the shoulder straps if need be. You can see this harness design in the image gallery in the main product image.

Please Note : Some assembly is required.  If you'd like the item delivered assembled, please select the enhanced service delivery option at checkout.

Specification

  • Seat Width: 355mm (14")  
  • Seat Width with Pads at Most Narrow Point: 229mm (9") 
  • Seat Depth: 305mm (12") 
  • Seat Back Height: 610mm (24") 
  • Seat Footwell: 330mm (13") 
  • Seat to footwell with Liners: 380mm (15") 
  • Handle Height to Floor: 760-1067mm (30-42")  
  • Handle Angle to Floor: +65° to -65°
  • Footwell Angle to Floor: +15° to -55°
  • Seat Recline Range (from upright): 25° - 75°
  • Overall Dimensions (WxLxH): 610 x 1170 x 1140 (24 x 46 45")  
  • Folded Dimensions: 610 x 940 x 457mm (22 x 37 x 18")  
  • Folded Dimensions without Rear Wheels: 559 x 940 x 457mm (22 x 37 x 18") Weight of Stroller 10kg
  • Wheel Diameter Front & Back: 229 & 279mm (9" & 11")
  • Maximum User Weight: 6 1/4 Stone / 40kg 
  • Underseat basket: 13 x 10 x 5", max weight limit 5lbs

The EIO Push Chair from Special Tomato is big enough to fit an average 8-year old...but does it fit your child?

Proper fit is critical for all adaptive equipment that offers postural support. The EIO Push Chair is ideal for children from early intervention to elementary school age. It accommodates children up to 90 lbs. (40.8 kg). As Physical Therapists, we know there are critical measurements to consider when choosing the right special needs pushchair for your child. Below is a list of measurements to consider before purchasing the EIO Push Chair.

    1. Your child’s WEIGHT in pounds or kilograms. This is an important measurement because the Special Tomato EIO Push Chair has a maximum weight capacity of 90 lbs. (40.8 kg)
    2. Your child's HIP WIDTH measured at the hip joint while seated. Measure a straight line straight across the lap. If you were to place two books on either side of the hips, measure straight between the two books instead of curving up and over the lap like a car seatbelt would. The Special Tomato EIO Push Chair has a seat width of 12" (30.5 cm).
    3. Your child’s THIGH DEPTH is also measured while seated. Make sure your child is sitting with his/her buttocks against the back of the seat. Measure a straight line (parallel with the seating surface) from where the buttocks contact the seat back to just behind the bent knee. The Special Tomato EIO Push Chair has a seat depth of 12" (30.5 cm). Note: Since the leg rest is angle adjustable, children who have a thigh depth measurement of less than 12" (30.5 cm) can be accommodated in the EIO Push Chair.
    4. Your child’s BACK HEIGHT to SHOULDERS is also measured while seated. Make sure your child is as far back as possible in the seat. Measure a straight line (parallel to the seat back surface) from where the buttocks contact the seating surface up to the top of the shoulders. The backrest height of the Special Tomato EIO Push Chair is 24" (61 cm). 
    5. Your child’s BACK HEIGHT to TOP of HEAD is also measured while seated. Make sure your child is as far back as possible in the seat. Measure a straight line (parallel to the seat back surface) from where the buttocks contact the seating surface up to the top of the head. The backrest height of the Special Tomato EIO Push Chair is 24" (61 cm). 
    6. Your child’s FOOT to KNEE HEIGHT is also measured while seated. Measure from the bottom of the shoe, up along the back of the leg to the back of the knee joint, where it is bent at 90 degrees. The seat to footplate height is 13" (33 cm).
  • Do i have to take the wheels off to fold the EIO ?No, the wheels can be left on.  But they are also easily removed if you do wish to remove to reduce weight.
  • You’re out for a walk and your child falls asleep. How does the Special Tomato EIO Push Chair help? Recline the seat back and elevate the footrest and your child will be supported while you continue on your way.

  • You need to go to your older child’s soccer game and need to walk through 200 yards of bumpy grass to get to the field. How does the Special Tomato EIO Push Chair help? Engage the swivel wheel lock on the front wheels, just two clicks, and venture on. The large airless wheels make a huge difference when you’re going over rough terrain.

  • You don’t want to have to put your child in anything that looks “medical" or “institutional". How does the Special Tomato EIO Push Chair help? The EIO Push Chair has a sleek, European design.

  • You always have to bring lots of stuff with you and need a place to put it all. How does the Special Tomato EIO Push Chair help? The EIO Push Chair includes lots of storage as standard features: large shopping basket under the seat, two water bottle holders on either side of the stroller, and a large pocket for keys, cell phones, etc, on the back of the canopy. The under-seat shopping basket dimensions are 13 inches long, 10 inches wide, and 5 inches tall with a weight limit of 5 lbs.

  • You’re afraid of having to buy a brand-new stroller every year to accommodate your growing child. How does the Special Tomato EIO Push Chair help? With the EIO Push Chair, standard features include the padded hip and back laterals that help to decrease the overall width of the stroller. As you child grows, you can remove them. In addition, you can consider using either Special Tomato Liners or the Special Tomato Sitters for more support for smaller children. As they grow, you can remove them for “instant" increased seat width and depth.

    Which Work Together?
    Special Tomato EIO Stroller
    Special Tomato Jogger Stroller
    Special Tomato Liner Size 1
    YES
    YES
    Special Tomato Liner Size 2
    YES
    YES
    Special Tomato Liner Size 3
    NO
    NO
    Special Tomato Sitter Size 1
    YES
    YES
    Special Tomato Sitter Size 2
    YES
    YES
    Special Tomato Sitter Size 3
    NO
    NO
    Special Tomato Sitter Size 4
    NO
    NO
    Special Tomato Sitter Size 5
    NO
    NO


    Is this Product Right for You?
  • This stroller offers seat back recline from 25° to 75°, footrest elevation.
  • This lightweight all-terrain stroller only 22 lbs.
  • Optional Special Tomato Soft Touch Liners are available to allow your child to grow with the stroller.
  • “Thigh Depth" should be equal to or greater than the “Seat Depth" (within + or – 1 inch) to promote a proper seating position.
  • Also pay close attention to “Hip Width", “Seat Back Height", and “User Weight Capacity" for proper sizing. Our therapists recommend that you measure your child to ensure a proper fit.
  • Seat Width: 355mm (14")  
  • Seat Width with Pads at Most Narrow Point: 229mm (9") 
  • Seat Depth: 305mm (12") 
  • Seat Back Height: 610mm (24") 
  • Seat Footwell: 330mm (13") 
  • Seat to footwell with Liners: 380mm (15") 
  • Handle Height to Floor: 760-1067mm (30-42")  
  • Handle Angle to Floor: +65° to -65°
  • Footwell Angle to Floor: +15° to -55°
  • Seat Recline Range (from upright): 25° - 75°
  • Overall Dimensions (WxLxH): 610 x 1170 x 1140 (24 x 46 45")  
  • Folded Dimensions: 610 x 940 x 457mm (22 x 37 x 18")  
  • Folded Dimensions without Rear Wheels: 559 x 940 x 457mm (22 x 37 x 18") Weight of Stroller 10kg
  • Wheel Diameter Front & Back: 229 & 279mm (9" & 11")
  • Maximum User Weight: 6 1/4 Stone / 40kg 
  • Underseat basket: 13 x 10 x 5", max weight limit 5lbs
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Standard Delivery - Free on all Orders over £200 ex VAT *

We offer free courier delivery service on all orders over £200.00 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands.*)  Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group.  These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this. Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.  Orders under £200.00 are subject to a local area delivery charge as follows:

  • Mainland England, Scotland and Wales £6.80 plus VAT
  • Northern Ireland £4.99 plus VAT
  • Republic of Ireland £7.35 plus VAT

Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.

Enhanced Delivery and Installation Service 

This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment. Please note that this option will take longer than the standard delivery service due to availability of engineers in your area. Approximate expected delivery time for enhanced delivery will be around two weeks from the date of order but can be longer on occasion. It may also be delivered quicker if circumstances allow. Should you proceed with this option, one of our team will contact you to advise delivery date. Enhanced Delivery & Installation includes:

  • Delivery of your order into your home by competent personnel
  • Unpacking and assembly of your order
  • Adjustment of the equipment to your needs
  • A full demonstration on the safe use of your item
  • Removal of all packaging

This is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. We recommend this option for customers purchasing Mobility scooters particularly larger ones, Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts. This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands. The enhanced delivery option is not eligible for refund once the service has been fulfilled. If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.

Enhanced delivery and installation services.  Cick the relevant links below for pricing or to add to basket

Installation and Plumbing

Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.

Delivery Of Your Order

We offer a nationwide service in the UK and the Republic Of Ireland. Customers requiring delivery to areas outside these zones will be contacted as an alternative carriage charge will apply. We will always do our best to minimize such costs. We aim to deliver within 7 working days items that we hold in stock. After placing your order, you will receive an e-mail advising the delivery date. Some specialised and large items such as certain powered chairs and riser recliner chairs can take up to 14 working days to deliver. If any item is out of stock at the time of ordering we will telephone and email you. You will have the option to wait, choose another product or to cancel your order.  You should inspect goods immediately on arrival and note any damage on the carrier’s delivery note before signing the delivery note and handing it to the driver. We also ask you to inform us of any damage within 24 hours of receipt of goods.  If it is not possible for you to inspect the goods before signing the carrier’s delivery note please mark the delivery note clearly with the word “unexamined”. Please then inspect the goods within 24 hours of receiving them and inform us about any damage within 24 hours.

Returns Policy and Returns Procedure

Business to Business Transactions

B2B customers must take responsibility for ordering the correct items for their needs as we do not offer returns or refunds on any B2B transactions which are exempt from the Consumer Contracts Regulations. 

Business to Consumer Transactions

We hope that the product you receive meets your requirements completely but in the unlikely event of wanting to return an item, the following information applies. John Preston Healthcare offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. Your statutory rights are not affected. To exercise this right you must download the Returns Request Form that can be downloaded here or at the bottom of this page. Please follow the instructions detailed within this form.  The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. In all instances a completed returns form must accompany the goods and include your Authorised Returns Number that we will provide you with. Where goods are manufactured to order, made to measure or bespoke for example bespoke riser recliner chairs, bespoke power chairs, made to measure wheelchairs, special needs buggies, these items cannot be returned.  For obvious hygiene reasons, we regret we cannot accept the return of underwear, bath safety products, toilet seats, commodes, bathing slings, single patient use medical devices such as Repose pressure area care devices and single patient use slide sheets, and such similar items.   We also do not accept returns of any made to order, bespoke products. Your statutory rights are not affected. Please contact us if you require any further information about returns. 

All products must be returned complete, unused, in an undamaged state and in their original packaging where possible. If products are not returned in their original condition on return, John Preston Healthcare reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to John Preston & Co (Belfast).  Please note that where an enhanced delivery service has been used, delivery charges will not be refunded once delivery has been made. You must return the item in undamaged and unused condition in the original packaging and ensure the item is packed securely in order to avoid damage during transit. We will inspect the item promptly after its return to us and if the item is undamaged, you will receive a refund within 30 days. Should there be any damage to the item caused by you or due to unsatisfactory packaging used by you, we reserve the right to charge for any replacement parts necessary to ensure goods are returned to as new condition. The cost of returning any unwanted but otherwise satisfactory items is entirely at your own expense.   Your statutory rights are not affected.

Cancellation of orders not yet delivered

If you change your mind before your order have been dispatched, you can request a cancellation by calling 028 92 67 70 77 or by emailing [email protected]. If the order has already been despatched & you are too late to request a cancellation, you may still request a return in accordance with the above returns procedure.   Any item that is made to order or bespoke in any way cannot be cancelled once your order has been placed.

Guarantees and warranties

In addition to your statutory rights, all products sold by us have a manufacturer’s warranty of a minimum of 12 months which covers the cost of replacement parts in the event of manufacturing or material faults. The cost of any labour is not included in any warranty and for customers requiring at home warranty service including labour provision should opt in for our Gold Service.  Where a part requires either replacement or repair the item (or part) is to be shipped back to source at the customers expense unless Gold service has been paid for at time of purchase. Warranties on scooters and wheelchairs do not cover serviceable or consumable items such as batteries, bulbs, worn or punctured tyres. Such items will be charged for separately. Please contact us for further details.  For certain products we can provide an annual service at an additional cost. Please contact us for further details if your purchase requires servicing or repair or you wish to arrange an annual service contract.  Should you encounter a problem with your purchase within the warranty period please contact us. We will require your purchase to be returned to us for inspection and any necessary repair.

Disclaimers

All goods are purchased from us at the request of the purchaser. We cannot and do not offer medical or clinical advice. We offer guidance only about the functionality and the suitability of products based on the information you give us. We want to provide you with the most suitable product for your needs.  We believe that selecting the correct product is of great importance. If you remain in any doubt as to the suitability of a product for your needs, we suggest that you seek the advice of a qualified Occupational Therapist or Health Professional before confirming your purchase. All images shown on the site are for demonstration purposes only and may not necessarily show the actual product that you will receive. Please read the product description thoroughly as this will give the correct product details.

About your rights as a consumer and how we will deal with your complaints and the return of items you purchase:

Your rights as a consumer are protected by the Consumer Rights Act (2015).  We are proud to be a member of the BHTA and have signed up to their code of practice along with happily participating in their complaints and mediation process if required. Our Complaints Procedure is detailed below and should this process not satisfy you then you can contact the BHTA -click here for their website – and request mediation.   We will only sell goods that are of a satisfactory quality. Goods must be of a standard that a reasonable person would regard as satisfactory. Quality is a general term, which covers a number of matters including:

  • Fitness for all the purposes for which goods of that kind are usually supplied
  • Appearance and finish
  • Freedom from minor defects
  • Safety
  • Durability

In assessing quality, all relevant circumstances will be considered, including price, description, and advertising that we commission.

Any goods will also be fit for a particular purpose. When a consumer indicates that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that specified purpose, match the description, sample or model. When a consumer relies on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed.   All goods must be installed correctly, where installation has been agreed as part of the contract

Consumer Rights Act 2015 – Consumer Rights Summary

1: Goods bought in our showroom / shop:

What Are Your Consumer Rights?  The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get an immediate refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

You do not have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help in-store. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

2: Services paid for in our showroom / shop: What Are Your Consumer Rights?

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
  • If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

3: Goods ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • Up to 14 days: After receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get a refund.
  • Up to 6 months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases.
  • Up to 5 years: If the goods do not last a reasonable length of time you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Services ordered at home: What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • In most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you’ve used.

The Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix the service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  • If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

Digital content - What Are Your Consumer Rights?

The Consumer Contracts Regulations 2013 say:

  • You have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
  • The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06


Download Returns Form

 

 

First Senior are experts in helping you protect the equipment that gives you a better quality of life. They provide high quality, specialist insurance policies at affordable prices for mobility and disability equipment. We are an Appointed Representative of First Senior Insurance. We can discuss the benefits of the insurance further if you have any questions but the key benefits are listed below.

5 Star Insurance

  • Accidental Damage Cover
  • Fire Damage Cover
  • Flood Damage Cover
  • Loss or damage caused by theft or attempted theft
  • Storm Damage Cover
  • 45 Day world-wide cover
  • Public liability up to £2 million
  • Temporary cover to loan equipment of similar value whilst your product is with the dealer/manufacturer
  • ‘Get-you-home’ expenses following an accident
  • New for old replacement if the damage exceeds 60% of the replacement value during the first 3 years, assuming product is new
  • No excess
  • Carer contingent liability
  • Temporary hire costs cover
  • Personal Injury benefit up to £2000
  • Personal effects covered up to £250
  • Loss of Key Cover up to £50
  • Any Driver

24/7 Roadside Recovery

  • An exclusive recovery service provides assistance following electrical or mechanical breakdown of your vehicle. Immobilisation of your vehicle as a result of an accident, tyre puncture, flat battery, vandalism or attempted theft.
  • Gets you and your vehicle back to your home address up to a maximum of 20 miles.
  • Gets you and your vehicle back to your temporary address (or holiday home) up to a maximum of 20miles as long as the address is in the UK.
  • A maximum of 6 call outs per year.
  • Service available 24 hours a day - 7 days a week.
  • Coverage throughout the UK including Northern Ireland, the Isle of Man and the Channel Islands.

Extended Warranty

  • Cover for new & used products against unforeseen electrical and mechanical failure when the manufacturer’s warranty has expired. All relevant call out charges, labour and parts costs are covered.
  • Multiple durations available.

Call us on 028 9267 7077 or visit our showroom for more information or Click here to purchase directly from First Seniors Website  

John Preston & Co (Belfast) Ltd, Firm Reference Number 506660, is an Appointed Representative of First Senior Insurance and First Senior Finance. First Senior Insurance is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 308478. First Senior Insurance Services Ltd is registered in England and Wales. Company Registration Number 3504591. Registered Office: Unit 2 Cotswold Business Park, Millfield Lane, Caddington Bedfordshire, LU1 4AR.

Manufacturer's Product Warranty

Most of the equipment listed on our website comes with a 12 month manufacturer's warranty against manufacturing faults. Please refer to individual listings for specific manufacturer warranty information or call us on 028 92 67 70 77 if required. Should a fault develop within the manufacturer warranty period which is found to be as a result of a manufacturing defect, the manufacturer will supply replacement parts free of charge. Some manufacturers offer longer warranty terms and some offer less terms on specific consumables such as batteries. Wear and tear items and consumables are not covered by the manufacturers warranty. The manufacturer usually includes their warranty terms in their user manual. If in doubt please ask.

As standard, parts will be supplied under warranty free of charge but labour charges will apply if you are unable to replace the part yourself. Labour and call out charge information can be provided by phone on 028 92 67 70 77. We strongly advise all customers to retain the product packagaing so that it can be used if the product needs to be sent for repair at one of our Service Centres. Customers should also note that all efforts will be made to resolve any issues in a swift and efficient manner but we do not provide an emergency on-call service.

Enhanced Warranty Support £125.00 Inc VAT

If you are considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist or electric profiling beds then you may wish to consider taking out our optional 12 Months Enhanced Warranty Support. As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our “12 Months Enhanced Warranty Support " which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution. If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour.

If you don’t opt in to this service, we can either dispatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit. This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse. In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.

Our vast range of products includes many popular and common solutions along with many specialised and sophisticated bespoke products. We know that peace of mind is important for any user or customer so we try and provide all product warranty information. If you require specific warranty information on any product in our range just call us on 028 92 67 70 77 or make an enquiry on the product page itself online.

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