Standard Delivery - Free on all Orders over £100 ex VAT *
We offer free courier delivery service on all orders over £100.00 ex VAT in the UK and Ireland (excluding Islands and Scottish Highlands*)* Exclusions apply on some products and you can check these on individual product listings. Deliveries to the Highlands and Islands are available but will require a separate quotation supplied by John Preston Healthcare Group. These items will be delivered direct to you via a courier or groupage service. Larger items of equipment may be delivered on a pallet, you will then need to remove the item from its packaging and carry out any assembly of the item. We, of course can always be contacted for assistance on the phone to help you with this. Please note this is a normally a roadside delivery service. Larger items will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require two people depending on the item you have bought.
Orders under £100.00 are subject to a local area delivery charge as follows:
- England, Scotland and Wales £6.80 plus VAT
- Northern Ireland £4.99 plus VAT
- Republic of Ireland £7.35 plus VAT
Please note this is a Roadside delivery service. The Item will be delivered in a box on a pallet and the driver only delivers to the roadside, therefore you will need to be able to unpack the box or move it to your home. And you may require 2 people depending on the item you have bought.
Enhanced Delivery and Installation Service – £114.00 inc. VAT
This enhanced delivery option is fulfilled by our logistics partners Healthcare Distribution Direct, specialists in the white glove delivery and installation of healthcare equipment. Please note that this option will take longer than the standard delivery service due to availability of engineers in your area. Approximate expected delivery time for enhanced delivery will be around two weeks from the date of order but can be longer on occasion. It may also be delivered quicker if circumstances allow. Should you proceed with this option, one of our team will contact you to advise delivery date. This option is ideal for those customers who require assistance with unpacking and assembling an item and for whom the standard kerbside delivery is not an option. Enhanced Delivery & Installation includes: Delivery of your order into your home by competent personnel; Unpacking and assembly of your order; Adjustment of the equipment to your needs; A full demonstration on the safe use of your item; Removal of all packaging. We would recommend this option for customers purchasing Mobility scooters particularly larger ones, Electric wheelchairs, electric profiling beds, electric riser recliner chairs, hoists and bath lifts. This service is available throughout the UK and Ireland excluding the Scottish Highlands and all Islands. The enhanced delivery option is not eligible for refund once the service has been fulfilled. If you have any questions about this service just call our helpful team on 028 92 67 70 77 and we will be delighted to help answer any questions that you have.
Enhanced Warranty Support £125.00 inc VAT
Considering buying an electric wheelchair, mobility scooter, electric rise and recline chair, bath lift, hoist or electric profiling beds? As manufacturers’ warranties do not in general include callouts and labour, we highly recommend our “12 Months Enhanced Warranty Support " which covers the cost of call outs and labour to diagnose faults and fit warranty parts for up to 3 call outs in year one. Should your product develop a fault we will always try to diagnose the problem by telephone to provide the quickest solution. If you opt in to the enhanced warranty support we will appoint a competent person to call out and fit parts under warranty and there would be no charge incurred for the call out and labour. If you don’t opt in to this service, we can either despatch the parts via courier for you to appoint your own fitter or we would offer to arrange a chargeable call out for an engineer to visit. This enhanced warranty option doesn’t cover the cost of call outs and labour to repair or fit parts not covered under warranty due to damage or customer misuse. In the event of non warranty parts requirements labour and call outs are chargeable at the standard rate.
Installation and Plumbing
Some of our products will require installation by a qualified person such as a plumber, electrician or engineer. This includes the installation of Stairlifts, overhead track hoists, Biobidet toilet washers, level access shower trays and our range of bath tubs. Please contact us if you require this service as this is not included in any of the above options.