Field Support Engineer – based in Lisburn, Northern Ireland

Job Summary:

As a Field Support Engineer your objective will be to provide support and assistance to our extensive customer base and our field-based sales team. The successful candidate will undertake an offsite callout service in order to diagnose faults, conduct repairs, basic installations and modifications and adaptations to a wide variety of medical and mobility equipment such as manual and electric wheelchairs, mobility scooters , Electric riser recliners, paediatric & special needs equipment and trikes, handcycles, dynamic mattress and electric profiling beds as well and providing a collection and delivery service for the Sales Team as required.

You will provide a professional, friendly and high level of service to our customers and promote John Preston & Company in a positive manner at all times. Offsite visits will be to a variety of sites across the island of Ireland including hospitals, schools, nursing homes, clinics and private residences.

Main Duties and Responsibilities

• Conduct first level fault finding diagnosis on powered wheelchairs, Electric riser Recliner chairs, Mobility Scooters, special needs trikes, Handcycles , walkers, physiotherapy equipment etc

• Conduct Repairs, Modifications, Deliveries, Collections and Handovers of medical equipment e.g. wheelchairs, Riser Recliners, mobility scooters etc

• Undertake Routine and preventative equipment maintenance.

• Participation in overhead track hoist and stairlift surveys and installations.

• Ensure all relevant paperwork is completely accurately

• Ensure all equipment is labelled clearly at all times

• Report all issues, adverse situations and product feedback to your line manager

• Treating all customers with patience, respect and be aware that many of our customers are disabled or have learning difficulties and require clear communications.

• Develop good working relationships with other staff.

Please forward your CV to  by October 31st.

The full job description can be downloaded here – Field Support Engineer – John Preston Healthcare Group